Become a part of our caring community and help us put health first
 

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

We seek a Senior Product Manager who will join the Pharmacy Service Experience and Operations team. This role will be focused on supporting contact center outreach products including developing backlog and enabling the execution of key business objectives around efficiency and customer experience. In this role, you will be accountable for creating and executing product roadmaps that meet desired customer and business outcomes. You will work cross-functionally to deliver incremental value through agile product creation & delivery.

The Senior Product Manager creates the product vision and roadmap, champions the business requirements end-to-end, manages relationships with stakeholders, and ensures solutions meet the vertical needs across the product life cycle. Defines features and epic, advocates for Product Owners, and disseminates roadmaps and priorities to the release train. Collaborates with the Solution Train Engineer and Solution Architect to create the power of three to inform priorities and ensure the right solutions are being developed.

Key Responsibilities

• Build relationships with stakeholders and act as a trusted advisor and liaison between the development team and the various Pharmacy LOBs.
• Translate business priorities to technical team members.
• Develop and execute the product roadmap.
• Define objectives and key results for the product team.
• Manage/oversee multiple product roadmaps, backlogs, and releases based on the evolving needs of verticals and work to achieve key results.
• Confirm product quality requirements are met.
• Escalate risks, actions, and issues raised by Product Owners to appropriate parties and facilitate resolution.
• Facilitate conversations between Product Owners and external stakeholders where clarification of business logic, rules, or desired functionality is required.
• Demonstrate the value of product functionality/sprint outcomes, either on an ad-hoc basis or during appropriate ceremonies.
• Determine a strategy for products supported.
• Consult on interoperability with other products that create value. 

Required Qualifications

• Bachelor's degree or equivalent work experience
• 5+ years of experience in product management, product implementation, or equivalent experience
• Experience managing complex initiatives through cross-functional teams and demonstrated ability to manage and influence stakeholders across the enterprise.
• Agile product development experience
• Experience creating/executing strategies and multi-year roadmaps.
• Experience leveraging Human Centered Design approaches to develop consumer-centric products/solutions.
• Demonstrated oral and written communications skills that will ensure effective interaction with key stakeholders and executives.
• Strong analytic, organization, and problem-solving skills enabling sound decision making.
• Both quantitative and qualitative analysis experience, with the ability to drive trend identification and actionable insights.

Preferred Qualifications

• MBA or master's degree
• Work experience in the healthcare industry
• Experience developing/delivering/managing contact center products.

Use your skills to make an impact
 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$104,000 - $143,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-23-2025

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.