Technical Trainer - Technical Writer - SBG

This position is posted by Jobgether on behalf of Sbg Technology Solutions Inc. We are currently looking for a Technical Trainer / Technical Writer - SBG in the United States.

This role focuses on delivering high-quality technical training and documentation in a dynamic, fast-paced IT and cybersecurity environment. The ideal candidate will develop and present training programs on IT software, hardware, systems, and networks while creating clear, user-friendly materials and documentation. You will support technical staff and end-users through diverse instructional methods and maintain up-to-date knowledge to ensure training content remains relevant. This position involves collaboration across teams and requires excellent communication skills and attention to detail to meet government contractor standards.

Accountabilities:

• Develop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks.
• Present complex technical concepts in an accessible way for audiences with varied skill levels.
• Utilize diverse training tools and media formats including slide decks, e-learning platforms, videos, and interactive demos to enhance engagement.
• Create and maintain course materials, manuals, user guides, job aids, and Knowledge Base articles.
• Assess and improve training effectiveness based on participant feedback.
• Collaborate with IT and project teams to identify training needs and update documentation accordingly.
• Assist in editing and maintaining government-required security and compliance documentation.
• Ensure accuracy of Knowledge Base articles in ServiceNow to support incident resolution at Tier 0/1.
• Comply with relevant security and privacy standards such as HIPAA, FedRAMP, and NIST 800-53.

• Minimum 5 years of experience delivering IT-related training programs covering hardware, software, systems, and network operations.
• Proficiency with training and presentation tools such as PowerPoint, LMS platforms, and video conferencing software.
• Strong public speaking, interpersonal, verbal, and written communication skills.
• Solid organizational and planning capabilities with the ability to work independently and collaboratively.
• Familiarity with adult learning principles, instructional design, and curriculum development is preferred.
• Experience in Help Desk or IT support roles is a plus.
• Associate degree or a 2-year technical program in Computer Science or relevant field, or 4 additional years of relevant experience in lieu of formal education.
• Willingness to travel up to 25% as required.

• Fully remote work opportunity with flexible scheduling.
• Competitive salary aligned with experience.
• Supportive work environment within a leading IT and cybersecurity contractor.
• Opportunities for professional development and training.
• Compliance with government contractor standards including security and privacy protocols.
• Accommodation available for applicants with disabilities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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