Technical Support Specialist 1 (Remote - US)

This position is posted by Jobgether on behalf of Viz.ai. We are currently looking for a Technical Support Specialist 1 in United States.

As a Technical Support Specialist, you will be the first point of contact for customers, ensuring smooth resolution of technical issues and maintaining a positive user experience. This role involves responding to support requests across multiple channels, monitoring alerts, and collaborating with internal teams to deliver effective solutions. You will have the opportunity to contribute directly to customer satisfaction while also supporting product improvements by sharing feedback and identifying recurring challenges. With a mix of technical expertise, problem-solving, and communication skills, you will help optimize workflows that have a meaningful impact on healthcare outcomes.

Accountabilities:

• Provide responsive technical support for both technical and non-technical users via phone, email, chat, and text.
• Troubleshoot and resolve issues related to cloud-based and on-premises systems, including virtual machines and networks.
• Collaborate with customer IT teams and internal teams to ensure timely resolution of technical cases.
• Document, triage, escalate, and close support cases according to SLAs, ensuring accuracy and clarity.
• Participate in a shared 24/7 on-call rotation for system monitoring, maintenance, and urgent support.
• Collect and share user feedback to contribute to continuous product improvement and feature development.
• Serve as a trusted resource to customers, maintaining professionalism and empathy in every interaction.

• 2+ years of experience delivering SaaS technical support and customer service to external clients.
• Excellent written and verbal communication skills across phone, email, and chat, with proven documentation ability.
• Hands-on experience with networking (local and cloud), AWS services, virtualization, and iOS/Android apps.
• Familiarity with Linux system administration is preferred.
• Experience with healthcare interfaces, integrations, or medical imaging (DICOM) is a plus.
• Background supporting regulated software (e.g., FDA-compliant medical devices) is a plus.
• Ability to leverage AI tools such as ChatGPT to enhance productivity and problem-solving.
• Strong customer-oriented mindset, with the ability to remain calm, clear, and solution-focused under pressure.

• Hourly compensation: $36 – $39, plus stock option eligibility.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with company contributions.
• Generous paid vacation and time-off policies.
• Flexible remote-first work environment, with preference for Pacific Time Zone availability.
• Supportive and inclusive culture with opportunities for growth and professional development.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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