Patient Access Representative - LCMC Health Westpark Campus

Give your best self the opportunity to thrive. As a Patient Access Representative, you provide a vital administrative role and are often the first point of contact. It’s integral to every patient we serve at LCMC Health. Accuracy and confidentiality are key responsibilities as the information you gather is utilized for ongoing communications, electronic medical records, scheduling, billing and reimbursement and part of your patient's permanent medical records.   

You present a polished and professional attitude as you interact with patients, doctors, pharmacies, nurses, and other clinic or hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they are in vulnerable or stressful healthcare situations. No problem, you say, because you’re focused on building your future in an environment committed to growth and a culture committed to personal well-being. Can we get a high five on that?  

Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this patient access role.  

 
Your Everyday 

Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time. 

Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up. 

Register patients by entering accurate demographic, financial class, insurance information and revise errors. 

Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc. 

Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. 

Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate 

Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application. 

Scan ID, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy. 

Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. 

Contact case management and/or provider to assist with appropriate department placement for clinical services. 

Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals. 

Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. 

Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services. 

 
The Must-Haves 
 
Minimum: 

High School Diploma/ GED or Equivalent Or 2 years of applicable experience in lieu of education 

2 years of experience in customer service/ healthcare.