Business Insurance- Customer Service Representative
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$36,300.00 - $60,000.00Target Openings
What Is the Opportunity?
Schedule Details:
• Target start date October 27, 2025
• Training schedule will fall between the hours of 8 a.m. - 5 p.m. PST; M-F
• Following training schedule will be 8 a.m. to 5 p.m. PST; M-F
• Considering Military Spouse candidates currently residing in Pacific Time
Pay Details:
• This position offers a base salary of $45,000
• Quarterly financial incentives are offered, based on performance
• Eligible for full benefits on day one of employment
What Will You Do?
- Successfully complete applicable new hire training.
- Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
- Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
- Navigate multiple systems and platforms simultaneously while interacting with the customer.
- Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
- Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
- May support departmental projects and initiatives and take on other developmental opportunities.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Prior customer service experience.
- Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
- Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
- Ability to analyze information and think critically to make informed decisions.
- Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
- Flexibility and resiliency to navigate change.
- Desire to continuously acquire new skills and knowledge.
What is a Must Have?
- High school diploma or GED.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead national account risk-control strategy and service delivery at Travelers, providing technical assessments, loss analysis and client-facing guidance to reduce organizational risk.
BEUMER Group is hiring a Technical Support Engineer (Hardware) to deliver electrical and controls hotline support for customers across North America while collaborating with global technical teams.
Represent One Call Construction as a Call Center Representative, managing inbound and outbound calls, scheduling appointments, and delivering excellent customer support.
Lead enterprise enablement at AirOps by designing and delivering training programs and cohort experiences that make marketing teams AI-proficient and drive measurable business outcomes.
The Oregon Department of Human Services is hiring a bilingual Human Services Navigator in Bend to provide front-desk client assistance, process benefits, and maintain accurate case records.
Provide compassionate, accurate billing and payment support to patients remotely as a Patient Account Specialist for Upstream Rehabilitation.
Segula Technologies seeks an onsite Customer Service Representative in Grand Prairie to handle order entry, customer communications, and logistical follow-up for aerospace parts and services on a temporary contract basis.
Relias is hiring a Support Associate to deliver multi-channel customer support and help healthcare clients get the most value from the Relias platform.
Provide onsite post-sales software and IT support for HP local accounts, troubleshooting issues and ensuring high customer satisfaction.
St. Luke's McCall is hiring a Patient Access Specialist to handle patient registration, scheduling, and insurance coordination in a flexible, on-site part-time role.
Lead and mentor a distributed Product Support Lead team to deliver measurable improvements in support efficiency, root-cause remediation, and customer experience at a fast-growing health tech company.
Provide technical support, product demos, and system setup for Alliance Enterprises’ case management software in a remote Customer Support Specialist I role.
Tutor Intelligence seeks an energetic Customer Success Manager to drive on-site adoption and performance of its robotics fleet while partnering with customers and internal teams to scale deployments.
Truist seeks a client-focused Universal Banker at the Dalton Main branch to handle transactions, support sales outreach, and help deepen client relationships through exceptional service and digital guidance.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
