Marketplace Sales Support (Customer Service)
Burkett Restaurant Equipment & Supplies is a leader in the sales & distribution of new and used restaurant equipment. If you’re looking for a positive and energetic company where your ideas are valued, Burkett is the company for you!
Join Our Team as a Customer Service Representative!
Are you a people person with a passion for helping others? We're looking for a friendly, solution-oriented Marketplace Sales Support representative to join our team. In this role, you'll be the first point of contact for our Marketplace customers—responsible for order processing and delivering outstanding service, resolving inquiries, and ensuring a positive experience with every interaction. If you thrive in a fast-paced environment and enjoy problem-solving with a smile, we’d love to hear from you!
To learn more about careers at Burkett please visit: https://www.burkett.com/careers
Only qualified candidates will be contacted.
Job Title: Marketplace Sales Support
Primary Objective: Growing customer loyalty and retention through order processing and post-sale support.
Primary Functions: This position is responsible for order processing and customer service according to operational service levels For Marketplaces we do business in.
Reports To: Customer Service Manager
Scheduled Hours: Full-time / Mon-Fri / 8:00am-5:00pm
FLSA Status: Hourly
Working Arrangement: Onsite for 6 months, then eligibility for Hybrid (4 onsite / 1 offsite) may be considered.
Key Areas of Responsibility
- Call and message/email customers to confirm order information such as product ordered, business name and phone number.
- Processing sales orders in ERP System, NetSuite
- Canceling orders when needed
- Notifying customers about lead time changes.
- Processing customer returns.
- Generate freight quotes and schedule pick ups with the help of the Logistics Department.
- Ensures customer satisfaction by remaining focused on diagnosing and resolving the customer issue according to operational service levels.
- Demonstrates consistent and reliable dedication to meeting the expectations and requirements of internal and external customers
- Displays enthusiasm, sincerity and professionalism when responding to the customer’s requests and questions.
- Interacts with clear, professional written and verbal communications with clients of various levels of Management, and other departments within the organization
- Provides customer with product/service information such as manufacturer warranty policies and product manuals as needed
- Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction
- Provide back-up support for other Customer Service functions.
- Ability to communicate effectively and professionally, strong verbal and written communication skills
- Ability to work with a high volume of calls and calmly solve problems for customers
- Ability to manage multiple priorities and demanding time frames
- Detail-oriented with strong organizational skills
- Exhibits confidence and contributes to team building through a positive attitude
- Maintains composure in high stress environments and situations
- Ability to adapt to change and remain flexible
- Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
- Excellent computer skills; proficient in Microsoft applications
Education and Training
- 3+ years of customer service experience
- Knowledge of Marketplace platforms and practices preferred
The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life (Company-paid & Voluntary options), Paid Time Off & Holidays after a 30 day waiting period and a 401(k) retirement program after a 90 day waiting period.
We are an Equal Employment Opportunity employer & a Drug Free Workplace.
To learn more about careers at Burkett please visit: https://www.burkett.com/careers
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Burkett Restaurant Equipment and Supplies is a leading national wholesale supplier to the foodservice industry. With more than 30,000 commercial-grade products at wholesale prices, we supply everything you need for your commercial kitchen at price...
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