Staff/Principal Service Designer, Technical (HHS)

This position is posted by Jobgether on behalf of Skylight. We are currently looking for a Staff/Principal Service Designer, Technical (HHS) in the United States.

This role offers the opportunity to lead the design and delivery of government services by connecting human, digital, and organizational interactions into seamless experiences. You will work with multidisciplinary teams to research, prototype, and implement solutions that improve public services and organizational outcomes. The position requires systems thinking, creativity, and collaboration, as well as the ability to navigate complex organizational structures. You will be responsible for shaping service strategy, conducting research, generating and testing ideas, and guiding implementation while ensuring alignment with user needs and policy requirements. This is a highly impactful role that balances strategic vision with practical execution to create services that matter to real people.

Accountabilities

·         Lead strategy and planning to define service design engagements and initiatives.

·         Conduct research, ideation, prototyping, and implementation iteratively as part of a lean-agile team.

·         Plan and execute research activities to understand user behavior and service interactions, synthesizing findings into actionable insights.

·         Generate, evaluate, and select ideas to improve services using structured ideation methods.

·         Develop and test prototypes to explore future service experiences, including paper, digital, or alternative validation techniques.

·         Implement changes across organizational, operational, human, technological, and physical components of services.

·         Maintain organized, clear, and comprehensive documentation throughout the design process.

·         Facilitate collaboration across multidisciplinary teams and influence stakeholders to achieve consensus and drive service improvement.

·         Ability to apply systems thinking to understand and improve organizational and service interactions.

·         Strong skills in research planning, data collection, analysis, and presenting findings.

·         Expertise in identifying opportunities for service improvement through ideation and experimentation.

·         Knowledge of aligning policies, technology, infrastructures, and systems to deliver meaningful outcomes.

·         Experience leading collaborative research and design activities, influencing teams, and building consensus.

·         Ability to work effectively in professional services environments and communicate clearly with clients.

·         Passion for improving public outcomes through innovative and human-centered service design.

·         Alignment with organizational core values and a proactive, solution-oriented mindset.

·         Willingness to travel occasionally for work.

·         Nice-to-have: experience in civic tech and remote-team environments.

·         Must be legally authorized to work in the U.S.; some roles may require public trust or security clearance.

·         Competitive salary based on seniority: Staff Service Designer ($170,000–$203,000), Principal Service Designer ($180,000–$230,000).

·         Medical, dental, and vision insurance.

·         Short- and long-term disability insurance; life and AD&D insurance.

·         Dependent care and healthcare FSAs; health savings accounts.

·         Dollar-for-dollar 401(k) match up to 10% of salary with no vesting period.

·         Flexible paid-time-off policy (~25 days/year) plus 11 federal holidays; up to 12 weeks parental leave.

·         Performance rewards, including annual salary increases, performance bonuses, spot bonuses, and stock options.

·         Business development and referral bonuses.

·         Annual allowances: $2,000 for professional development, $750 for tech purchases, $100 for company merchandise.

·         Dollar-for-dollar charity donation matching up to $500/year.

·         Flexible, remote-friendly work environment focused on professional growth and public impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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