Staff Success Manager

This position is posted by Jobgether on behalf of Virtual Coworker. We are currently looking for a Staff Success Manager in California (USA).

This role focuses on ensuring an exceptional employee experience from the moment of placement through ongoing career development. The Staff Success Manager will guide new hires through interviews, onboarding, and continuous support while driving engagement initiatives to maintain high satisfaction and retention. By working closely with client relationship teams, this position plays a vital role in fostering strong contractor-client relationships and upholding organizational standards. The environment is dynamic, people-centric, and values proactive problem-solving alongside compassionate leadership.

Accountabilities:

• Prepare staff for client interviews to boost readiness and confidence.
• Lead onboarding and welcome programs for new hires, ensuring smooth transitions.
• Conduct regular follow-ups to monitor staff performance, engagement, and well-being.
• Serve as the primary contact for staff concerns, providing timely and empathetic support.
• Develop and implement internal engagement activities and staff support initiatives.
• Collaborate with client managers to quickly identify and resolve any issues.
• Uphold company values and standards across all staff placements.
• Track and report on staff experience metrics including retention and satisfaction.
• Manage communication and support for a portfolio of approximately 100 staff members.

• Filipino citizenship and residency in the Philippines (this role is remote but candidates must meet this criteria).
• Excellent communication skills with a warm, supportive tone.
• Strong multitasking and people management capabilities across different time zones.
• Proactive problem solver with decisive judgment.
• Empathetic yet firm, maintaining high standards and staff accountability.
• Highly organized, responsive, and committed to promoting staff success and happiness.
• Home office setup with:
• High-quality headset and webcam.
• Stable internet connection (25 Mbps minimum).
• Modern computer system (Windows 10/macOS Monterey or later).
• Quiet, distraction-free workspace.
• Backup plan for power/internet interruptions.

• Competitive salary with potential for growth.
• Remote working opportunity with flexible hours.
• Supportive and collaborative company culture.
• Access to ongoing learning and development resources.
• Work-life balance emphasis for sustainable career growth.
• Being part of a diverse and global remote workforce.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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