Staff Software Engineer, Test (Contact Center Pro)

This position is posted by Jobgether on behalf of ServiceTitan. We are currently looking for a Staff Software Engineer, Test in United States.

This role offers the opportunity to lead software quality and test automation initiatives for a rapidly growing engineering organization. The Staff Software Engineer, Test, will define and execute test strategies, develop automated test frameworks, and ensure high-quality delivery across web and mobile applications. You will collaborate closely with engineers, product managers, and designers to drive innovation, implement modern testing tools—including AI-driven approaches—and enhance overall product reliability. The ideal candidate is a hands-on technical leader, capable of balancing rapid development with high-quality standards while mentoring teams, shaping technical vision, and improving processes across multiple projects. This position provides the chance to make a substantial impact on product quality and team efficiency in a fast-paced, collaborative environment.

Accountabilities

• Lead the design and implementation of automated test strategies for web and mobile applications.
• Guide developers in applying automation practices across unit, integration, and system testing levels.
• Develop and maintain automated test scripts for new functionality and regression coverage.
• Drive innovation of test frameworks and tools, integrating modern technologies and AI where applicable.
• Oversee execution of test cycles to ensure comprehensive, repeatable coverage.
• Manage defect reporting, tracking, resolution, and closure across multiple teams.
• Collaborate with product managers, designers, and engineers to plan and execute testing for new features.
• Multitask between triaging issues, authoring test plans, reviewing coverage, and handling intake from feature pipelines.
• Mentor team members on best practices for testing and quality assurance.

• 10+ years of hands-on software quality assurance and testing experience, preferably in web and mobile applications.
• 8+ years of experience in test automation development (UI and API).
• Deep knowledge of Object-Oriented Programming concepts, with proficiency in C# and JavaScript.
• Experience with HTML, CSS, XPath, and other web testing technologies.
• Familiarity with code deployments, version control systems (Git), and CI/CD tools (TeamCity, Jenkins, CircleCI, etc.).
• Strong understanding of the Test Pyramid and Agile Test Quadrants concepts.
• BS in Computer Science or related engineering field preferred.
• Ability to multitask, triage issues, and adapt to changing requirements in a fast-paced environment.
• Self-motivated, detail-oriented, and able to operate independently while knowing when to seek guidance.

Excellent communication skills and experience mentoring team members.

• Competitive salary range: $136,600 – $182,600 USD (actual compensation varies by skills, experience, and location).
• Annual bonus and equity participation.
• Flexible time off and comprehensive learning and development opportunities.
• Holistic health and wellness benefits including company-paid medical, dental, vision, FSA, HSA, and telehealth services.
• 401(k) with company match.
• Family support benefits including parental leave, fertility services, surrogacy, adoption reimbursement, and maternity support.
• Pet insurance, legal advisory services, and financial planning tools.
• Inclusive and collaborative culture valuing diverse perspectives and experiences.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then managed by their internal hiring team.

Thank you for your interest!

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