Senior Technical Support Engineer (Remote - Namer)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Support Engineer in North America.
As a Senior Technical Support Engineer, you will be a key point of contact for customers, partners, and internal teams, providing expert guidance and hands-on support for complex technical issues. You will leverage your deep technical knowledge to troubleshoot, resolve, and optimize solutions, while also mentoring colleagues and contributing to product improvement initiatives. This role requires a proactive mindset, excellent communication skills, and the ability to translate complex technical concepts into actionable guidance. You will have the opportunity to work closely with cross-functional teams, influence the development of new features, and help shape the customer experience in a fast-paced, innovation-driven environment.
Accountabilities
- Provide timely, high-quality technical support and consultation to enterprise customers, partners, and internal teams.
- Troubleshoot, diagnose, and resolve complex issues, including workflow creation and API integrations.
- Assist customers with advanced queries and best practices, including formulas, pagination, and automation patterns.
- Take ownership of escalations and collaborate with engineers to ensure swift resolution.
- Host technical reviews, mentoring sessions, and training for colleagues to strengthen team expertise.
- Partner with marketing and product teams to provide insights, contribute to knowledge base content, and support events or webinars.
- Conduct case reviews, recommend improvements, and support documentation projects for internal and external use.
- Provide on-call support during weekends and public holidays as needed.
- 8+ years of experience in technical support or a related field, ideally in automation or software platforms.
- Strong experience working with and implementing APIs, including complex authentication and poorly documented endpoints.
- Familiarity with standard testing tools such as Postman.
- Knowledge of containerization technologies, including Docker, Fargate, and Kubernetes.
- Experience implementing complex automation workflows and best practices.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Proven ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Mentoring and coaching experience to guide colleagues and promote team growth.
- Technical curiosity and willingness to explore new technologies and innovative solutions.
- Advanced English proficiency for client-facing and internal communications.
- Competitive salary and opportunities for professional growth.
- 100% remote work with flexibility to manage your own schedule.
- Paid time off and national holidays.
- Opportunities to participate in events, webinars, and knowledge-sharing sessions.
- Mentoring and development programs to support continuous learning.
- Supportive and collaborative work environment fostering innovation and autonomy.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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