Senior Service Designer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Designer in Alabama (USA) or California (USA).

As a Senior Service Designer, you will help shape and deliver innovative, human-centered solutions for complex enterprise environments. You will lead the design of services and interfaces, working across the full lifecycle — from stakeholder engagement and discovery to prototyping, execution, and evaluation. This role offers the opportunity to drive strategic initiatives while embedding design-thinking best practices in highly impactful projects. You will work collaboratively with cross-functional teams, champion user experience, and play a key role in advancing a design-driven culture. If you are passionate about creating meaningful, scalable solutions that improve the user journey, this position will provide a rewarding platform to make a difference.

Accountabilities

• Lead discovery and design execution by facilitating interviews, co-design sessions, wireframing, and prototyping.
• Partner with business and functional leaders to define challenges, prioritize impactful initiatives, and create a long-term design roadmap.
• Apply design-thinking principles to facilitate collaborative sessions that enhance both customer and employee experience.
• Collaborate with analysts and engineers to ensure user-centric, highly usable services and interfaces.
• Advocate for research-based, human-centered design methods, and guide stakeholders toward a user-first culture.
• Mentor peers, support hiring efforts, and contribute to the organization’s design community of practice.

• Bachelor’s degree in computer science, information systems, engineering, UX design, visual design, or related field; or equivalent experience.
• At least 7 years of relevant service design or UX experience.
• Eligibility to obtain and maintain a Public Trust clearance, with current U.S. residency required.
• Strong background in digital transformation, customer experience, and agile environments.
• Proven ability to design for data-sensitive products and lead human-centered design initiatives.
• Excellent communication skills, with the ability to write clear reports and present effectively to diverse audiences.
• Desired: Experience with Salesforce Experience Cloud, Service Cloud, or Lightning Web Components.
• Desired: Familiarity with research operations, user testing, contextual inquiry, and tools such as Dovetail.

• Competitive salary range: $104,800 – $135,700.
• Comprehensive healthcare coverage.
• Remote-first work environment aligned to Eastern time zone hours (9:00 AM – 5:00 PM EST).
• Occasional travel for training and project meetings (less than 25% annually).
• Opportunities to work on high-impact, mission-driven projects with a collaborative team culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top candidates efficiently and fairly.
🔍 Our AI thoroughly evaluates your CV and LinkedIn profile, analyzing your skills, experience, and achievements.
📊 It compares your profile against the role’s requirements and past success factors to generate a match score.
🎯 The top 3 candidates with the strongest match are automatically shortlisted.
🧠 If needed, our human team adds a manual review to ensure no strong candidate is overlooked.

This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is finalized, it is shared directly with the hiring company. The final decision and any next steps, such as interviews or assessments, are handled by their internal hiring team.

Thank you for your interest!

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