Senior Product Designer UX/UI

(Remote - preferably EST location /ability to join 9 am EST calls)

ABOUT THE ROLE:

The UX team at Rightway creates user-friendly digital experiences that enhance patient care and their pharmacy needs for patients on a healthcare journey. We are a small, full-stack design and research shop supporting the entire company. As we grow, we're seeking a world-class Senior UX /UI Product Designer to craft seamless user experiences and beautiful and intuitive interfaces for our platforms. 

As the Senior Product Designer, you’ll push boundaries with innovative design trends, ensuring our interfaces are visually captivating and highly usable. You’ll immerse yourself in the user journey, collaborate closely with users, product managers, and engineers. You will play a critical role in delivering exceptional experiences across web and mobile platforms. You will own and evolve our design system while crafting stunning, user-centric interfaces. 

This is an impactful, ‘roll up your sleeves’ entrepreneurial position where you will manage a wide range of high-impact projects.

This is not a passive execution role. We're looking for a proactive design leader who thrives in ambiguity, drives product strategy through research, and champions collaboration. If you're passionate about solving complex problems, exploring new paradigms, and shaping healthcare design, this role is for you.

KEY RESPONSIBILITIES:

• Lead End-to-End Product Design: Own the entire UX/UI process for consumer-facing and internal products - discovery through delivery - while evolving our design process.Follow and evolve our existing design process.
• Champion UX Research: Conduct user and stakeholder interviews, usability testing, and iterative design validation to generate actionable insights.
• Craft Exceptional UI: Design accessible, engaging interfaces that exceed user expectations and delight visually.
• Own & Evolve Design Systems: Drive the development and maintenance of scalable, consistent design system, integrated with engineering workflows.
• Drive Innovation: Explore new design paradigms, AI tools, motion design, and interaction models to elevate the product experience.
• Collaborate Cross-Functionally: Work closely with PMs, engineers, and business stakeholders. Be an active, supportive member of our tight-knit design team, reviewing, ideating, and iterating together.
• Facilitate Ideation & Alignment: Lead collaborative workshops that foster creativity, clarity, and team alignment.
• Enable Others Through Design Tools: Create systems and guidelines that empower non-designers to contribute while maintaining consistency (including AI design tools).
• Apply AI in Practice: Leverage AI to accelerate user research synthesis, ideation, prototyping, and more.
  
  

YOUR SKILLS:

• 6+ years of experience designing UX/UI for web and mobile products, with 2+ years in a senior or lead role.
• A portfolio that demonstrates end-to-end design thinking, UX research, innovation, and visual excellence.
• Deep experience owning and evolving design systems.
• Mastery of Figma, usability testing tools, and modern AI-enhanced design tools.
• Strong experience in qualitative and quantitative user research, usability testing, and methods like JTBD.
• Excellent skills in motion design, transitions, and micro-interactions that enhance usability.
• Strong presenter, facilitator, and influencer; you communicate clearly and guide discussions with confidence.
• A self-starter with a high level of initiative and comfort operating in ambiguity

BONUS SKILLS:

• Degree in UX, HCI, Human Factors, Psychology, Visual Design, or related field.
• Experience in healthcare product design.
• Background in business analysis, requirements gathering, product/project management.

IMPORTANT:

A high-quality portfolio and a short design challenge presentation will be part of the interview process.

BASE SALARY: $110,000-155,000

ABOUT RIGHTWAY:

Rightway is the leader in driving healthcare value for everyone, everywhere through smart clinical navigation, best-in-class technology, and the lightest lift client experience.

Rightway’s care navigation and new-to-the-world PBM platforms have revolutionized the way members traverse the confusing healthcare landscape. With us, employers can provide employees and their families with the education, navigation, and advocacy they need to be better healthcare consumers.   We simplify the healthcare journey and guide members to the highest quality care and medication, leading to better care and happier people at lower cost.

Started in 2017, Rightway is rapidly growing and has raised over $205mm to date from investors including Khosla Ventures, Thrive Capital, Tiger Global, and others. We are headquartered in New York City, with satellite offices in Dallas and Denver. Empowered by a talented team of medical experts, pharmacists, entrepreneurs, tech experts, engineers, and strategists, we’re making our vision of radically simplifying healthcare, a reality.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at [email protected].

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with a passion for healthcare and a relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to - and hear - each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.