Senior Product Manager, Customer Interactions (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager, Customer Interactions in the United States.

As a Senior Product Manager for Customer Interactions, you will lead the strategy and execution for conversational servicing channels, including chatbots and IVR systems. You will define the vision, roadmap, and user experience across these platforms, collaborating closely with engineering, compliance, operations, and analytics teams. This role offers the opportunity to innovate with AI-driven solutions, optimize customer satisfaction, and ensure seamless integration of tools and processes. You will influence the evolution of conversational AI capabilities while managing complex, cross-functional programs in a regulated environment. Your work will directly impact customer experience, operational efficiency, and the overall success of self-service interactions.

Accountabilities

In this role, you will:

• Own the end-to-end product vision and roadmap for chat and voice/IVR customer interaction channels.
• Drive user experience improvements, including prompt engineering, conversation flows, and ongoing optimization to increase containment and customer satisfaction.
• Lead the conversational AI stack, supporting integrations, platform enhancements, and new tools/data in collaboration with engineering.
• Maintain governance processes for bots and AI systems, ensuring compliance, alerts, and remediation workflows are in place.
• Leverage analytics and dashboards to identify trends, proactively drive improvements, and measure impact.
• Build strong cross-functional partnerships with engineering, compliance, QA, operations, and product teams to ensure alignment and smooth execution.
• Influence AI platform direction by identifying opportunities for new capabilities and enhancements.

Candidates should have:

• 10+ years of product management experience, including at least 2+ years in conversational AI (chatbots, voice/IVR, NLP/NLU).
• Strong technical aptitude to work closely with engineering on integrations, platform enhancements, and system design trade-offs.
• Proven success managing complex, cross-functional programs in regulated environments.
• Experience with RAG, LLM-driven experiences, or other advanced conversational/agentic AI frameworks is a plus.
• Excellent communication and stakeholder management skills, with ability to influence compliance, operations, engineering, and executive teams.
• Data-driven mindset, skilled in leveraging analytics and dashboards to inform decisions and drive proactive improvements.
• Highly proactive, results-oriented, and able to operate independently in a fast-paced environment.

This role offers:

• Competitive base salary with equity grants.
• Health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly work environment and flexible time off (FTO).
• Opportunities for professional growth and career advancement.
• High-impact, mission-driven, and inclusive culture where your work directly influences customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1