Customer Success Associate Director, Advertising

This position is posted by Jobgether on behalf of CommerceIQ. We are currently looking for a Customer Success Associate Director, Advertising in the United States.

We are seeking a Customer Success Associate Director to lead advertising initiatives and foster strong, long-term relationships with enterprise clients. This role combines strategic oversight, hands-on campaign management, and cross-functional collaboration to drive measurable results. You will partner with clients to develop and execute advertising strategies, optimize budgets, and provide actionable insights that grow revenue and strengthen brand presence. Ideal candidates thrive in fast-paced, data-driven environments and are experienced in retail media, e-commerce platforms, and client engagement at the executive level. This position offers the opportunity to directly influence client success and the evolution of advertising programs across major online marketplaces.

Accountabilities

• Lead the development and execution of advertising strategies tailored to client business objectives, focusing on revenue growth and measurable results.
• Serve as a trusted advisor and subject matter expert in e-commerce advertising, providing guidance on campaigns, optimization, and promotions.
• Manage enterprise clients’ advertising budgets and ensure successful campaign delivery across platforms such as Amazon, Walmart, Kroger, and Instacart.
• Conduct deep data analysis to answer strategic questions, monitor KPIs, and provide actionable insights for continuous improvement.
• Collaborate with internal teams, including product and sales, to influence feature development and identify upselling or cross-selling opportunities.
• Deliver training, troubleshoot issues, and support clients to maximize platform adoption and success.

• Bachelor’s degree in Business, Marketing, Communication, Economics, or a related field.
• 6+ years of professional experience, including 4+ years managing enterprise-level retail media campaigns.
• Proven experience managing multi-million dollar paid search budgets and driving results for large brands.
• Strong analytical skills with advanced Excel proficiency and a data-driven approach to problem-solving.
• Experience working with senior executives (VP, SVP, C-level) and managing enterprise client relationships.
• Excellent project management, communication, and presentation skills.
• Track record of client retention, renewal, and delivering measurable value in a SaaS or advertising technology environment.
• Familiarity with bid and budget management, content optimization, and promotion planning.

• Competitive base salary ($109,000–$150,000 USD/year, depending on experience and location).
• Eligibility for long-term incentives, including stock options and discretionary bonuses.
• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan with company contributions.
• Short- and long-term disability and life insurance.
• Paid parental leave and generous PTO, including company holidays and Global Recharge Fridays.
• Monthly reimbursements for wellness, phone, and internet expenses.
• Opportunities to grow in a fast-paced, innovative environment with cross-functional exposure.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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