Communications Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Communications Manager is a key enabling role for our client and the account team communications in our fast-paced environment.  The role is highly visible and the ability to successfully manage multiple priorities is essential.  Responsibilities include crafting engaging communications to the client and JLL account team audiences. Additionally, the Communications Manager assists the account leadership team in developing newsletters, monthly, quarterly, and annual reports, account policies, ad-hoc reporting, and providing communications counsel to the leadership team for initiatives.  The ideal candidate possesses exceptional organizational skills and meticulous attention to detail, coupled with the ability to adapt swiftly to changing priorities. This person must be a self-starter who is proficient in managing multiple projects concurrently while keeping stakeholders well-informed. Outstanding verbal and written communication skills are critical to success. This role offers the opportunity to make a significant impact as an integral part of our client-facing team, serving as a trusted communications advisor and helping to shape the narrative of our services and value proposition.

What this job involves

• Lead day-to-day communications operations, including gathering, maintaining, and disseminating critical information to team members and clients. Collaborate with business teams to ensure messaging alignment.

• Serve as the communications bridge between the firm and the account team, promoting firm news internally and team achievements to the wider organization

• Deliver exceptional client-facing communications with a strong customer service focus

• Develop and maintain standardized communication templates for consistent team use

• Provide strategic communications counsel to account teams on client communications, policy development, reporting, presentation development, and signage

• Coordinate and support key meetings and events, including All Hands meetings, CRM sessions, client appreciation events, and team-building activities

• Create and execute innovative communication concepts across multiple platforms

• Develop compelling content for client consumption through digital and written channels

• Ensure strict adherence to brand guidelines across all communications

• Maintain exceptional quality control through careful proofreading and editing of all communications

• Complete all projects professionally and accurately, consistently meeting or exceeding deadlines

• Implement effective processes for tracking and managing multiple concurrent projects

• Provide advisory support on high-profile projects and special initiatives requiring strategic communication

• Champion the account's Rewards & Recognition program, promoting team achievements and ensuring active participation

• Oversee outside vendors as needed to deliver quality communication products

Sound like you? To apply you need:

• Bachelor’s Degree (English, Law, Journalism, Communications) with superior writing and problem-solving skills.

• 3-5 years executive level experience in business communications/writing and organizational protocols.

• Knowledgeable on appropriateness of information for client and internal account use.

• Knowledgeable about various media tools and methods, including social media.

• Excellent verbal and written communication, editing and presentation skills.

• Strong project management skills and schedule management skills.

• Proficiency in Microsoft Office applications, SharePoint, and desktop publishing programs.

• Communicate in a clear and concise manner both verbally and in written documentation.

• Flexible, adaptable, and able to work in a fast-paced environment

• A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues.

• Understanding of and commitment to serving our internal clients and contracted obligations.

• Ability to work effectively in teams, especially cross-functional groups.

• Ability to work confidently and effectively with all levels of employees and clients. 

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

This Atlanta-based role requires being in-office at least four days a week.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.