Costco Program Coordinator

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group, with 8 successful locations launched nationwide in under 2 years. Our commitment to quality and customer satisfaction drives us to improve constantly.

We are currently seeking a Costco Program Coordinator to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco’s retail program on a nationwide level. The ideal candidate will be passionate about creating and maintaining a phenomenal experience amongst Costco Executives, Costco Members & Internal Stakeholders

Key Responsibilities:

• Act as the primary point of contact for all Costco-related inquiries and issues.
• Manage the ongoing relationship and communication with Costco Executives.
• Promptly monitor and resolve any Costco member escalations.
• Track and approve any Costco margin adjustments for escalations.
• Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
• Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences.
• Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met.
• Spearhead and lead continuous improvement efforts.
• Communicate regularly and share program development updates with internal stakeholders.
• Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval

Job Details:

• Monday- Friday (8:00am-5:00pm)
• Fully remote, Mountain or Pacific Time Zone preferred.
• $25.00/hr + depending on experience.

• Bachelor's degree in business administration or a related field preferred.
• 2+ years of experience in program coordination or project management.
• Previous experience working with Costco or a similar big-box retail environment is a strong plus.
• Exceptional organizational and multitasking skills with strong attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent verbal and written communication skills.
• Strong analytical skills and ability to interpret data.
• A customer-centric approach with the ability to maintain strong relationships.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with a matching program)
• Paid Time Off (Vacation, Sick & Company Paid Holidays)
• Flexibility to work from home