Lead Medical Receptionist (International Opportunity)

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

The Lead Medical Receptionist plays a vital role in delivering exceptional service to patients and visitors. This individual will oversee a team of receptionists, ensure smooth daily operations while strive to meet operational service goals. As a key team member, the Lead Medical Receptionist will contribute to ongoing quality improvement initiatives and support the staff with their daily tasks and professional development. Additionally, this role includes collaborating with hospital administration to gather performance feedback and track performance metrics effectively. 

Key Responsibilities:

• Leads and assists with day-to-day activities and prioritization of tasks. 
• Leads and assists with daily administrative functions for the hospital reception team in general operations. 
• Assists medical billing and collections including allied health services. 
• Assists reception and welcomes patients and visitors into the hospital and offer assistance with any inquires they may have, including checking them in for their appointment.  
• Assists in answering phone calls and emails in a prompt and efficient manner and routing them to the proper department. 
• Coverage for front desk during absences or during lunch breaks as required. 
• Active participation in Mass Casualty exercises and events.   
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.   

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Basic Requirements/Certifications:  

• Minimum of 2 year of experience in an administrative lead role preferably in a hospital setting. 
• Medical terminology knowledge highly preferred.  
• Experience with Microsoft Office programs such as Word, Outlook and Excel.   
• Effective verbal and listening skills. 
• Time management skills.   

Education Required: 

• Associate degree or higher in Healthcare Administration preferred. 

Physical Requirements: 

• Work is normally performed in a typical interior/office work environment. 
• Work involves sitting and standing for prolonged periods of time. 
• May require bending, stooping and lifting up to 15 lbs. 

Other Special Qualifications: 

• Must be able to read, write & speak English to effectively communicate  
• This position is unaccompanied.   
• US Citizen or Permanent Resident Card is required.    
• US DOD CNACI or the ability to obtain one is required.  
• A valid passport is required and must be in your possession prior to relocation. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.