Solution Specialist (CRM)

About the Role

We are building a high-impact, fast-paced startup within Innovaccer focused on patient experience, CRM and Access Center Solutions. We're looking for a Product Specialist who will act as the glue between our Product and Sales teams—someone who brings a strong product mindset, commercial acumen, and a bias toward execution.

You’ll wear multiple hats—playing a pivotal role in enabling sales, translating product capabilities into business value, and driving successful deal closures. If you thrive in ambiguity, love learning the product in-depth, and enjoy being in front of customers, this role is for you.

A Day in the Life

• Establish yourself as a deep subject matter expert in a specific solution area among the Innovaccer suite of solutions (e.g. patient engagement and experience, Access Center, Value based care, Revenue cycle, and Gravity data platform)
• Partner with Sales teams to drive deals by providing deep product and solution knowledge.
• Act as a bridge between Product and GTM teams—translating product vision/roadmap/features into clear value propositions for prospects and customers.
• Support pre-sales efforts with tailored product demonstrations, solution walkthroughs, and competitive positioning.
• Collaborate with Product Managers to stay aligned on Product vision, roadmap,  features, and customer feedback.
• Serve as a product expert in customer conversations—willing to join calls, demos, or meetings when required.
• Help craft compelling sales enablement collateral: pitch decks, RFPs, FAQs, use-case briefs, demo scripts, etc.
• Participate in discovery calls, understanding client pain points and aligning solutions accordingly.
• Act as a voice of the field to Product, sharing feedback on product gaps, feature requests, and usability.

 What You Need

• 7–10 years of experience in a Product Specialist, Pre-sales, Solution Consulting, or related role.
• Strong understanding of B2B SaaS products; healthcare domain and/or CRM experience is a plus.
• Demonstrated ability to understand and explain complex software products.
• Excellent communication, storytelling, and presentation skills.
• Comfortable working in startup-style environments—hands-on, collaborative, and fast-paced.
• Ability to shift gears quickly and wear multiple hats.
  

We offer competitive benefits to set you up for success in and outside of work.


Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer: 

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.