Sr. Business Analyst, Revenue Cycle Management

The Sr. Business Analyst, Revenue Cycle Management (RCM) is an individual contributor role reporting to the Sr. Manager, Change Control and System Configuration within the Revenue Cycle department. You will be a critical link between operational partners and technical teams, ensuring that needs are clearly defined and translated into relevant reporting, analytics, and system requirements.

The Business Analyst will partner with teams to identify process gaps, define KPIs, validate data accuracy, and help deliver insights that improve cash flow, compliance, and overall RCM performance. This role is ideal for someone who can balance strong analytical skills with a deep business knowledge of the healthcare revenue cycle and the ability to guide clarity.

• Partner with RCM leaders, Finance, Product, and Data teams to understand operational needs, define requirements, and translate them into clear reporting and analytics specifications.
• Document and maintain business rules, metric definitions, and reporting standards to ensure consistency and understanding across the revenue cycle.
• Analyze workflows, processes, and data trends to identify causes of variances and recommend relevant improvements.
• Develop dashboards and reports that help partners to monitor performance, track KPIs, and support executive decision-making.
• Perform gap analysis between current processes/systems and desired future state, providing recommendations that align with organizational goals.
• Support change control projects by assessing business impacts of system or workflow updates and ensuring downstream reporting integrity.
• Collaborate with data engineering and platform teams to validate data quality, ensure delivery of reporting, and escalate discrepancies.
• Prepare executive and operational reporting packages with clear insights, highlighting trends, risks, and opportunities for improvement.
• Be a subject matter expert in revenue cycle metrics, compliance needs, and audit/reconciliation requirements.

• 5–7 years of work experience in revenue cycle management, business analysis, or a related field.
• Proven experience gathering, documenting, and managing requirements for analytics or system projects.
• Knowledge of healthcare revenue cycle workflows (registration, eligibility, coding, claims, AR, payment posting, patient invoicing).
• Proficiency with SQL and data visualization tools (Python, Looker, Tableau, PowerBI) to validate data and support ad hoc analysis.
• Experience translating complex data into clear, applicable insights for non-technical partners.
• 5+ years of experience collaborating with technical and business teams.
• Experience with athenahealth or similar EHR/billing systems appreciated.

• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• Capability to work with leadership, employees, and members in an appropriate manner.
• Ability to travel as needed

The United States new hire base salary target ranges for this full-time position are:

Zone A: $103,710-134,820 + equity + benefits

Zone B: $114,081-148,302 + equity + benefits

Zone C: $124,452-161,784 + equity + benefits

Zone D: $134,823-175,266 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health:

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.