Imperative Logistics - Logistics Coordinator - Import/Export - CA

COMPANY INFORMATION

Imperative Logistics specializes in highly complex air, ocean, and ground shipments, custom brokerage services and a full suite of international logistics solutions. Founded on the principle that every client deserves exceptional, personalized service, we continue to set the standard for excellence in global freight forwarding. Focusing on industries with unique needs, we understand the sensitivity of shipments and ensure the utmost attention to detail.

Our dedicated team provides exceptional customer service while optimizing supply chains with flexible, shortened transit times and efficient operations. Imperative Logistics goes far and wide – anywhere in the world – turning some of the most difficult issues into manageable solutions, enabling our customers to stay at the forefront of their industries.

Job Summary

The Logistics Coordinator is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.

ESSENTIAL JOB FUNCTIONS

• Deliver exceptional customer service by means of excellent quality performance
• Timely communication with stakeholders via email and phone
• Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
• Keep records of customer contact, transactions, comments, and complaints.
• Ensure documentation is complete, professional, and accurate
• Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
• Communicating and coordinating with colleagues as necessary
• Train, Mentor other employees within the department on an as-needed basis
• Adhere to company KPI’s (key performance indicators)

QUALIFICATIONS

• 3+ years industry experience as a Logistics Coordinator or Import/ Export Specialist.
• Ability to be patient and understanding, especially in the midst of challenging situations
• Comfortable using computers and Microsoft Office Suite, specifically Excel and Outlook
• Calm and Collected and able to communicate effectively in a every changing environment.
• Ability to effectively problem solve
• Ability to reprioritize workload based on ever changing demands from internal and external clients
• Ability to work independently and a part of a team
• Increased level of proficiency is expected in related tasks as it pertains to the job
• Current and hands on experience with CargoWise One (CW1) is preferred. Certified in CargoWise is ideal.

Location: El Segundo, CA

Schedule: In Office. Monday – Friday, 8a-5p, with OT as needed.

Hybrid schedule may be considered after onboarding and training.

COMPENSATION

$23.76-$29.10 per hour. We consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance

• 401k + matching contribution

• HSA + matching contribution

• Paid Time Off

• Life Insurance

• Employer-paid short and long-term disability insurance

• ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.