General Manager - job 1 of 2

Mama Shelter is heading to Downtown Los Angeles! This vibrant, new hotel offers 140+ eclectic rooms and suites, and multiple restaurants, including a rooftop bar. Located in the Fashion District, guests will enjoy easy access to some of LA's most dynamic neighborhoods and attractions.

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

The base salary range for this role is $185k-$225k. 

As General Manager, you are the inspiration 🌟 for your team to create a positive and stimulating environment focused on teamwork. 🤝

You are the leader of a team of one hundred people 👥 whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create. Mama must be in good hands with you 👌.

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well. 💫

While maintaining high standards 📋 in our rooms/suites and standards in food 🍽️, services 🛎️, health and safety 🛡️, you ensure the profitability 💰 of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans. 📈📊

In order to achieve these objectives 🎯, you collaborate with headquarters 🏢 especially on reporting results, as well as e-marketing and media campaigns.

If lists are more your thing:

• Fully own the commercials of your property and overall performance, from P&L, through to budgets, through to planning and forecasting.
• Play a key role in hiring decisions for the property. Find and keep the best talent.
• Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Execute the highest of Brand standards, financial performance, and quality of service.
• Provide hands-on leadership and support to your Heads of Departments in the day-to-day People management of each team.
• Oversee all hotel operations.
• Oversee all quality evaluation processes and strive to improve all qualitative metrics.
• Be ultimately accountable for delivering projects in your property.
• Serve as the hub for communications with guests, team, ownership, brand representatives and key vendors.
• Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn.
• Be a part of the evolution of Ennismore as it expands further in the US and Americas region.
• And everything else in-between…

MADE FOR YOU? ONLY IF…

• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 100 people.
• You have experience leading successful openings or transitions with lifestyle properties where the experience is branded from beginning to end. 
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You know how to identify talents and develop them; red chair and buzzer: it’s your turn! 🛑🌟
• You are flexible in your schedule. Your working hours will be determined according to the needs of the business.
• You want to be at the heart of the action with your team, and not alone at your desk. 💪
• You have a knack for business development and you’re an experienced Manager.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are comfortable in the spotlight but always remain humble and kind.
• You are comfortable with the strategic as well as day to day detail.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

YOUR LITTLE EXTRAS :

• You are not afraid to roll up your sleeves & do the dirty work.
• You develop talents to support the growth of the Mama Shelter Group. 💫🌏
• It’s not just the results that drive you, your team and your customers are your priority.

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building scale globally.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent global discounts across Ennismore and Accor for you and your nearest and dearest.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Mama Shelter Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.