Contingent Workforce Operations Specialist (hybrid)
At Securian Financial, we believe people are at the heart of what we do — and that includes our own. We’re on a mission to help families build secure tomorrows, and we’re looking for a customer-focused, process-savvy professional to join our team as a Contingent Workforce Operations Specialist.
This is your opportunity to support and optimize our enterprise-wide Contingent Workforce Program (CWP) by ensuring efficient operations, excellent customer service, and top-notch accuracy. You’ll serve as a trusted point of contact for internal teams and vendor partners, helping deliver a seamless experience for our non-employee workforce.
What You’ll do:
- Be the face of the program: Manage the Contingent Workforce shared inbox and respond to phone, email, and chat inquiries with professionalism, clarity, and care.
- Support our tools: Provide first and second-level technical support for our Vendor Management System (VNDLY) and Human Capital Management system (Workday).
- Problem-solve with empathy: Research and resolve complex issues, collaborating with internal teams and external vendors to provide timely resolutions.
- Ensure operational excellence: Maintain current documentation, identify and implement process improvements, and take ownership of key workflows and procedures.
- Stay audit-ready: Perform recurring audits and generate compliance reports to ensure program accuracy and consistency.
- Drive a great experience: Lead vendor onboarding, orientation coordination, and support calls to ensure seamless integration of contingent workers.
- Handle transactions with precision: Execute HR administrative tasks in VNDLY and Workday, especially around pre-boarding and onboarding processes.
What We’re Looking For:
Required Qualifications
- A strong customer service orientation and genuine desire to help others.
- Exceptional communication and listening skills with a patient and empathetic approach.
- Confident navigating business systems and learning new technologies.
- Impeccable attention to detail, accuracy, and organization.
- Strong analytical and critical-thinking abilities.
- Ability to multitask and manage competing priorities under tight deadlines.
- High degree of professionalism, integrity, and ability to handle confidential information.
- Independent, self-driven work ethic with flexibility to adapt to changing needs.
Preferred Qualifications
- Experience in Contingent Workforce or Human Resources operations.
- Familiarity with VMS (Vendor Management Systems) and HCM platforms — especially VNDLY and Workday.
- Comfort with documenting and maintaining processes for scalability and consistency.
*Internal Securian Financial job title for this position is Human Resources Specialist*
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. This position requires you to live within a commutable distance (90 minutes) of our Home Office in St. Paul, MN. You’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid
The estimated base pay range for this job is:
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian’s benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
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To view our legal statement click here
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