Operations Lead

Mission 💪

Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.

About Honeydew 👋

Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.

Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).

Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.

Opportunity 📈

At Honeydew, we're redefining how Americans access dermatology care by removing longstanding barriers to affordability, access, and treatment quality. Our model makes evidence-backed care easy to obtain and genuinely effective at scale. The opportunity in front of us is enormous, and we’re still in the early chapters of building something category-defining.

We’re now building a world-class operations team that pairs analytical rigor with deep empathy for our patients and providers. This role sits at the center of that effort.

As Operations Lead, you’ll partner closely with Honeydew’s VP of Operations (Tamazine Davison) to drive high-priority initiatives, own critical workflows, and strengthen the systems that power our clinical and business operations. You’ll have the opportunity to design processes, improve performance, streamline provider operations, and deliver measurable impact across the organization.

The role blends the structured problem-solving of consulting with the hands-on execution required to keep a fast-growing healthcare organization running smoothly. You’ll touch everything from provider enablement, SOPs, and SLAs to quality audits, KPI tracking, and cross-functional special projects.

We’re offering a salary range of $120,000–140,000 for this role, as well as:

• equity in Honeydew

• flexible PTO

• great health, vision, and dental insurance

• 401k with company match

• One Medical, Kindbody, Talkspace, and HealthAdvocate membership

• a company MacBook and monthly internet stipend

In a typical week, you might:

• Lead cross-functional operational initiatives spanning clinical operations, patient experience, and provider workflows.

• Map complex operational systems, identify bottlenecks, and design scalable solutions.

• Build and refine SOPs, SLAs, and quality standards that ensure patients receive consistent, high-quality care.

• Analyze performance data, surface insights, and drive accountability against KPIs.

• Partner closely with the clinical leadership team to improve provider onboarding, training, and quality management.

• Collaborate with product, CX, and marketing teams to align operations with company-wide priorities and goals.

• Work directly with Honeydew leadership to set priorities, evaluate new opportunities, and unlock operational leverage as we scale.

This is a role for someone who loves combining strategy with execution: a structured thinker who can break down ambiguous problems, a hands-on operator who enjoys fixing what’s broken, and a mission-driven teammate eager to build something that improves people’s lives.

Who we’re looking for:

• Consulting or operations experience: 3+ years in management consulting or a fast-paced operations role with a strong track record of impact and advancement.

• Systems thinker and problem solver: Skilled at mapping complex workflows, analyzing data, identifying root causes, and implementing durable solutions.

• Collaborative leader: Kind, thoughtful, and persuasive teammate who builds trust quickly, drives alignment across stakeholders, and leads with clarity.

• Mission-driven mindset: Motivated by improving access to high-quality care and making a meaningful difference in patients’ lives.

Nice to have:

• Experience in healthcare operations, provider operations, or a regulated services environment.

• Background in process design, quality management, or operational excellence frameworks.
  

More about Honeydew ⭐

Honeydew was started by David Futoran (Wharton) and the dermatologist who cleared his skin, Joel Spitz, MD (Princeton, Columbia), after David spent years struggling to access care.

Since launching, Honeydew has helped 20,000+ people achieve life-changing results with a 5-star rating, and we are growing 5x YoY.