VP Solution Delivery

Company :

Job Description : 

JOB SUMMARY

The Vice President of Solution Delivery is a critical leadership role responsible for overseeing all aspects of solution delivery across enGen platform, products and service, including affiliation implementations, new external customer implementations, and ongoing support for existing external customers. This role demands a strategic thinker with a deep understanding of Highmark, enGen, and the broader healthcare market, as well as exceptional leadership skills and a proven track record of successful project execution. The VP of Solution Delivery will lead a diverse team, manage complex projects, and foster strong relationships with internal and external stakeholders to drive enGen's growth and success.

ESSENTIAL RESPONSIBILITIES

• Build a new team structure and implement AI & Technology Led Implementation and Delivery Solutions to reduce implementation time, cost and resources.
• Develop and execute a comprehensive solution delivery strategy aligned with Highmark's 2030 vision and enGen's growth objectives.
• Provide thought leadership and guidance on industry best practices for solution delivery, implementation, and customer support.
• Anticipate future challenges and proactively develop innovative solutions to ensure successful delivery outcomes.

Affiliation Implementation:

• Lead the implementation of enGen's Core Admin Platform for new affiliation partners, ensuring a smooth transition and alignment with Highmark's strategic growth plans.
• Manage stakeholders at all levels, including internal Highmark management, staff, and external client executives.
• Oversee the execution of key transformational activities and ensure high-performing delivery of contracted services.
• Identify and mitigate potential contractual risks and opportunities, and coordinate financial, compliance, and legal matters between parties.

New External Customer Implementation:

• Lead the implementation of enGen solutions for new external customers, acting as a crucial link between the customer and all internal/external stakeholders.
• Provide expertise in the Solutions and Services space, ensuring successful alignment of teams, vendor partners, consultants, and customer expectations.
• Support enGen’s external growth pipeline by providing ongoing implementation support for new deals and expansions.
• Potentially build and manage an implementation team and an ecosystem of vendor partners to support enGen's solutions.

Existing External Customer Implementation:

• Oversee the management of projects and enhancements for existing external customers (e.g., MN, WY, ND).
• Ensure that all client-requested changes are effectively managed, delivered on time, within budget, and with high quality.
• Operate within the larger client account structure to maintain strong client relationships and ensure customer satisfaction.

Team Leadership and Management:

• Provide leadership, direction, and mentorship to a diverse team of project managers, implementation specialists, and vendor partners.
• Foster a culture of collaboration, innovation, and continuous improvement within the solution delivery team.
• Develop and manage team budgets, resources, and performance metrics.

Stakeholder Management:

• Develop and maintain strong relationships with senior management and executive leadership at client organizations.
• Act as a trusted advisor and representative of the Highmark enterprise.
• Collaborate effectively with internal stakeholders across various departments, including sales, marketing, product development, and technology.

EDUCATION

Required

• None

Preferred

• None

SKILLS

• Strategic Thinking
• Leadership
• Project Management (Agile, Waterfall)
• Stakeholder Management
• Communication (Written and Verbal)
• Problem-Solving and Analytical Skills
• Risk Management and Mitigation
• Financial Management and Budgeting
• Technical Acumen (Understanding of IT infrastructure, data management, and security principles)
• Knowledge of Healthcare Regulations (HIPAA, etc.)
• Experience with Change Management methodologies

Language: (Other than English)
None

Travel Requirement:

25% -50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occassionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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