Social Media Manager

About Neon One

Neon One is a technology company guided by a simple belief: that nonprofit organizations are vital to creating healthy and thriving communities. Our mission is to enable nonprofits and empower nonprofit professionals to grow generosity in their communities by providing industry-leading resources, services, and technology.

Achieving this goal takes a team united in great purpose and people who are passionate about our customers and their missions. As we continue to grow, we are looking for a new member to join our marketing team as a strategic and creative Social Media Manager.

About the Role

Reporting to the Director of Brand & Communications, you’ll be responsible for developing and executing organic social media strategies that grow brand awareness, engage our audience, and drive measurable business impact. You’ll lead content creation and produce high-performing graphic and video assets that support both organic and paid social campaigns.

As the go-to expert on social media management, you will manage content across all organic platforms, ensuring a consistent brand voice and messaging. This is a hands-on, fast-paced role for someone who can take an idea from concept to finished product—whether it’s a quick-turn short-form video or a multi-post educational ad series. While you won’t manage paid social directly, a working knowledge of paid social is essential to ensure tight collaboration with the Growth Marketing team.

Responsibilities:

Social Media Strategy & Execution

• Develop and implement a results-driven social media strategy to grow brand awareness, engagement, and community interaction.

• Own content creation and curation for LinkedIn, Meta (Facebook/Instagram), and other relevant platforms, ensuring a consistent brand voice.

• Design original social-first graphics and lightweight video content to support storytelling, product marketing, and community engagement across platforms.

• Concept and execute social-first content (e.g., explainers, ads, how-tos, testimonials) that perform well in both organic and paid environments.

• Manage daily organic social operations: scheduling, publishing, community engagement, and moderation.

• Collaborate with cross-functional teams (Growth Marketing, Content, Sales, Customer Support) to align social media initiatives with broader business goals.

• Stay current on platform updates, emerging trends, and best practices to keep our social presence ahead of the curve.

• Collaborate with the Head of Community Engagement to respond to comments, questions, and brand mentions to foster a connected and responsive social community.

Performance & Analytics

• Monitor and analyze performance metrics such as reach, engagement, CTR, follower growth, lead gen, and content resonance.

• Translate insights into clear, actionable recommendations to optimize strategy and content in real-time.

• Identify what’s working, and what’s not, and pivot quickly to stay aligned with evolving audience behavior and business goals.

• Set benchmarks, create weekly reports, and communicate performance to internal stakeholders in a clear, compelling way.

• Design and run A/B tests or experiments to refine post formats, messaging, and publishing cadence.

Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field.

• 4 years of experience in owning B2B social media strategy, execution, and reporting.

• Background in B2B technology, nonprofit industry experience is a plus.

• Proven track record of driving organic growth (audience, engagement, lead generation) on LinkedIn and Meta.

• Experienced with graphic design and video editing tools like Canva, Adobe Express, and CapCut.

• Proficient with social media management tools, such as Hootsuite and Loomly, for planning and scheduling content.

• Deep knowledge of platform algorithms, features, and content formats.

• Talent for writing clear and engaging copy and polishing content to a high standard.

• Excellent interpersonal and communication skills, ability to act as the subject matter expert on social media marketing

• Analytical thinker with a data-driven approach to problem-solving.

• Comfortable partnering with marketers, creatives, and experts to drive aligned, high-quality work.

Why Join Neon One?

At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, acting with care and intention in every decision. We own the solution, rolling up our sleeves to meet challenges head-on, and we grow together, valuing inclusivity, collaboration, and progress over perfection. We also innovate fearlessly, always exploring new ways to support our community and each other.

If you are energized by purpose-driven work and ready to thrive in a remote, people-first environment, we would love to connect with you.

Benefits and More

• Unlimited paid time off

• Comprehensive health plans (medical, dental, vision)

• 401(k) with up to 3.5% company match

• Paid parental leave after 1 year

• Company-paid life insurance and long-term disability

• Pet insurance

• 11 company holidays

• Paid sick time and a monthly paid volunteer day

• Medical and dependent care flexible spending accounts

• Commuter benefits, identity theft protection

• Fully remote workplace

How We Hire (and How We Use AI)

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. Every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you, not ChatGPT.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.

Connect with us and learn more:
Neon One on LinkedIn
HighlightTA on LinkedIn