Product Operations Manager

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 85,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone.  Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

Role Overview

We are seeking a highly organized and detail-oriented Product Operations Manager who thrives in fast-paced startup environments and is motivated by the opportunity to expand access to essential reproductive health care through technology.

In this role, you will serve as the connective tissue between product, engineering, clinical, operational, and marketing teams—ensuring smooth execution of the product lifecycle and maximizing the impact of product releases. You will own the processes, tools, and systems that help teams operate effectively, translating strategy into action through clear requirements and documentation, coordinating testing and launches, and pulling data to guide decision-making.

The ideal candidate is comfortable working in the weeds, skilled in data and analytics, and passionate about building scalable processes that empower teams to deliver better, faster, and smarter. You’ll excel at spotting gaps, creating structure where it’s needed, and keeping everyone focused on what matters most—delivering a seamless, high-quality experience for our patients and providers.

Why this role matters

This isn’t your average product or operations role: the tools you build will directly shape patient’s access to safe, timely, and compassionate care. In a pivotal moment for reproductive rights, your work will have a tangible impact on people’s lives and the future of digital healthcare access in the U.S.

• Own and improve product operations processes, tools, and workflows that drive alignment and execution across teams
• Partner with operations, engineering, and clinical teams to support the full product lifecycle—from requirements to release and optimization
• Create and maintain product documentation, including requirements, release notes, and process guides
• Coordinate and track release readiness, including testing, launch planning, and communication to stakeholders
• Maintain release calendars to ensure visibility and alignment across the organization
• Configure third-party tools to enable messaging, automations, scheduling, and data collection
• Gather and analyze data to generate insights, track performance, and recommend process or product improvements
• Identify and resolve operational gaps, building scalable processes that improve efficiency and quality

• 3+ years of experience in product management or operations, preferably in healthtech, consulting, or startups
• Strong organizational and project management skills, with a track record of supporting cross-functional teams to deliver on time and with quality
• Ability to manage multiple priorities and stakeholders with attention to detail and follow-through
• Excellent written and verbal communication skills; able to translate strategy into clear requirements and documentation
• Experience configuring and managing third-party tools for chat, workflows, scheduling, and forms (i.e. Intercom, Typeform, Jotform)
• Analytical mindset with experience tracking KPIs and operational metrics, and comfort working with data to generate insights and inform decision-making
• Experience with product lifecycle processes, release management, and technical documentation
• Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented
• Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.