Manager, Claims

Summary: Oversees claims administration for the company’s insurance and self-insurance programs.  Operational responsibilities include claims management, litigation management, program design/development, vendor relations, quality assurance, and data management/analysis.  The position has claims settlement authority, is responsible for directing outside counsel and claims adjusters in bringing about effective resolution of claims on behalf of the company.  The position is also responsible for ensuring quality performance of vendor partners, collecting, analyzing and reporting of claim experience and maintaining, enhancing, developing, and implementing Risk Management's claims database systems, computer models, and information technology applications necessary to support the company's identification and analysis of risk.  Supports all other aspects of the company's risk management programs.

Supervisory Responsibilities:  This job does not have direct supervisory responsibility, however, frequently directs and impacts the work of others.

Essential Duties and Responsibilities include the following:

• Manage insured and uninsured liability, property and auto claims and litigation through the oversight of insurance carrier and/or third-party claims professionals.

• Serve as primary contact for business units and other entities on claims or coverage issues; serve as liaison between business units and insurance carriers/claims administrators.

• Ensure proper application of insurance coverage and retentions; resolve coverage disputes with carriers.

• Provide reserving and settlement authority to TPA adjusters; direct or assist in claims investigations; manage claims to proper conclusion.

• Demonstrate sound knowledge of the litigation process for the jurisdictions in which the company operates. 

• Grow and manage relationships with panel counsel to drive company philosophy and expected outcomes.

• Ensure accurate documentation of legal claims, including maintaining the risk management information system, Origami, with legal docket information, attorney engagement notes, case summaries / outcomes and executive reports.

• Provide corporate direction and settlement authority to defense counsel; lead internal investigations; compile discovery responses; serve as corporate representative at mediation and trial.

• Conduct insurance carrier and/or claims administrator claim reviews and claim audits.

• Develop, manage, and analyze data, identify trends; recommend and implement strategies. 

• Administer employee and vendor training.

• Assist in renewal of property/casualty insurance programs; compile underwriting data.

• Manage projects as assigned.

• Demonstrates the Company’s Core Values.

• Complies with Company policies and procedures.

• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Qualifications:

• 10+ years insurance company, TPA, or broker claims experience, including litigation management.

• A proactive and highly organized approach to managing multiple tasks with varying deadlines.

• Multi-line claims expertise.

• Proficiency in insurance contract analysis.

• Ability to identify and address loss exposure.

• Exceptional investigative and negotiation skills.

• Exceptional verbal and written communication skills.

• Proficiency in Microsoft Office including Word, Excel, & Power Point.

• Proficiency in data analytics and operation of risk management information systems.

• Self-motivation and ability to work independently.

Certificates and Licenses:

☒   Driver’s License

☒   CPCU, ARM, AIC or similar professional designation preferred

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; and sit; use hands to finger, handle, and feel; and lift up to 25 lbs.

Environment Demands:

Duties are performed primarily in the corporate office with minimal direct supervision.  Work includes frequent telephone and e-mail contact with business unit staff, insurance carriers, brokers, claim representatives and attorneys.  Approximately 20% travel is required – travel may be by car or plane.

Attendance Expectations:

The position requires regular and predictable attendance at the Management office. Position is not remote. Scheduled shifts may include evening hours, weekends, and holidays.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.