Director of Operations (Healthcare) - Phoenix, AZ
Job Title: Director of Operations
Location: Phoenix, AZ (On-site, Multi-location)
Hours & Schedule: Full-time, standard business hours (Monday–Friday)
Work Environment: Outpatient Spine & Pain Clinic
Travel Required: Yes — regular travel between multiple clinic locations in the Phoenix area
Compensation: $120k - $150k Base + Bonus ($200k OTE)
Bonus Offered: Performance-based bonus
Benefits Offered: Medical, dental, vision, 401(k), paid time off, holidays
Why work with us:
We are a dynamic, patient-centered medical group dedicated to providing high-quality specialty care. Our organization is in an exciting growth phase, evolving from a start-up environment into a more structured, scalable operation. This is a rare opportunity for a motivated operations leader to make a meaningful impact on the company’s future while working side-by-side with ownership to build sustainable success.
What our ideal new team member looks like:
You are a hands-on, strategic leader who thrives in a small but fast-growing healthcare organization. You bring strong business acumen, financial insight, and a deep understanding of healthcare operations. You’re driven, accountable, and unafraid to roll up your sleeves. You value teamwork, take pride in operational excellence, and enjoy being a trusted partner to ownership.
You’re looking for more than just a job—you want to help shape a company’s next chapter and grow with it.
Job Summary:
The Director of Operations oversees daily operations, financial performance, HR administration, and strategic initiatives for a multi-site medical practice. This role serves as the owner’s right hand—driving growth, maintaining compliance, optimizing workflows, and ensuring all departments operate efficiently and cohesively. The General Manager will play a key role in implementing systems that support long-term expansion while fostering a positive and high-performing workplace culture.
Job Duties & Responsibilities:
- Lead and manage overall operations across multiple clinic locations to ensure smooth, efficient daily performance
- Oversee the HR function, including recruiting, onboarding, training, employee relations, and performance management
- Manage practice financials including budgeting, accounts payable/receivable, and expense controls
- Support revenue cycle operations, billing processes, and payer contracting to ensure optimal cash flow
- Partner closely with ownership to execute strategic goals and growth initiatives
- Implement new service lines and oversee business development opportunities
- Develop and refine SOPs, schedules, and workflows to maximize productivity and efficiency
- Review vendor contracts and negotiate favorable terms
- Ensure compliance with HIPAA, OSHA, CLIA, and other healthcare regulations
- Optimize EMR/PM systems (preferably eClinicalWorks) and develop KPI dashboards to track performance
- Promote accountability, communication, and staff development across departments
Prerequisites / License & Certification Requirements:
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred)
- 7+ years of progressive leadership in healthcare operations or medical practice management
- Strong understanding of HR operations and employment law (Arizona experience preferred)
- Financial management experience including budgeting, forecasting, and expense oversight
- Knowledge of medical billing, RCM, and payer contracting
- eClinicalWorks (eCW) experience preferred
- Excellent leadership, communication, and organizational skills
If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV. Cover Letter and references are preferred but optional. We look forward to meeting with you!
Bachelor’s in Healthcare or Business
5+ years of healthcare operations leadership
HR and financial management experience
Arizona employment law knowledge
Medical billing and payer contracting
eClinicalWorks experience (preferred)
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