Patient Access Supervisor - job 1 of 2

Job Family:

Patient Access General

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

Supervisory Responsibilities:

Patient Access Supervisor supervises employees and operations within the Admitting, and Emergency Admitting Departments. Supervisor responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Implements departmental organization through the Utilization and maintenance of schedules and the adherence to Human Resources and Admission/Registration Services policies and procedures.

• Accuracy and thoroughness in the execution of job responsibilities.

• Excellent verbal and communication skills.

• Oversight of admitting operations in the absence of Department Director and or Manager.

• Serves as a role model for staff.

• Works closely with the Department Director and or Manager in the Monitoring completion of timecards and scheduling team.

• Mediates problems relating to staffing, morale, scheduling work procedures, salary adjustments, discipline, transfers, safety, and other actions regarding personnel.

• Assist with the administration of the department, for the purpose of reports, documentation, payroll records, statistical requirements, and other data required.

• Participates in the establishment and oversight of performance improvement goals and systems. Communicates P.I. activities to staff and acts as a coach and educator.

• Assist with the annual budget and operates within approved budget limitations.

• Conducts performance reviews and facilitates staff performance improvement and development.

• Provides staff participation programs for in-service education to stimulate interest, promote growth and development.

• Performs other duties as assigned.

What You Will Need:

• Requires a Bachelors Degree  and a minimum 5 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.

• Experience coming from Healthcare, Customer Service, Finance, or Customer Service

• Minimum 1 year Supervisory experience

What Would Be Nice To Have:

• Bilingual in Spanish

• Medical Billing and authorization experience

• Epic experience

The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.