Inbound Sales Representative

Location: Remote (U.S. Time Zones | EST–PST)
Employment Type: Full-Time

About the Role

The Inbound Sales Representative serves as the initial point of contact for prospective customers, playing a critical role in shaping first impressions and guiding leads through the early stages of the sales funnel. This role combines customer service acumen with consultative sales techniques to qualify inbound interest and support the growth of new business opportunities. The ideal candidate brings clarity, confidence, and enthusiasm to each interaction—translating inquiries into qualified pipeline and ultimately, revenue.

Responsibilities

Lead Engagement & Qualification

• Promptly respond to inbound inquiries with professionalism and warmth, delivering an exceptional customer experience.

• Qualify inbound leads using the BANT framework (Budget, Authority, Need, Timeline) to assess readiness and fit.

Sales Enablement

• Clearly articulate the company’s offerings, address objections, and educate prospects on how solutions meet their needs.

• Route qualified leads to appropriate Account Executives or schedule follow-ups, demos, or consultations when necessary.

CRM & Data Integrity

• Maintain accurate and up-to-date records of all interactions in the company’s CRM (e.g., Salesforce, HubSpot).

• Ensure data consistency to support team-wide visibility and operational efficiency.

Performance & Collaboration

• Consistently meet or exceed individual KPIs related to lead conversion, engagement rates, and call volumes.

• Collaborate closely with Sales Managers and Account Executives to ensure seamless transitions for qualified prospects.

• Share recurring customer insights, objections, and product feedback to improve team processes and positioning.

Process Optimization

• Employ best practices in inbound sales and leverage technology to streamline workflows and enhance productivity.

• Stay informed about product updates, market trends, and customer needs to remain effective and relevant.

Minimum Qualifications

• Minimum of 2 years’ experience in inbound sales, customer service, or a call center environment.

• Proven ability to meet or exceed performance targets in a fast-paced, metrics-driven setting.

• Exceptional communication skills—both written and verbal—with a natural ability to connect and build trust over the phone.

• Proficiency in using CRM platforms (e.g., Salesforce, HubSpot) and call management tools.

• Strong time management, multitasking, and self-organization skills.

• Ability to work independently in a fully remote team environment.

• Availability to work standard business hours across U.S. time zones (EST–PST).

Preferred Qualifications

• Experience in a high-volume sales setting.

• Familiarity with lead scoring models, sales automation platforms, or pipeline management software.

Working Hours

This is a remote position requiring full-time availability during U.S. business hours, with a primary focus on Eastern Standard Time (EST). Flexibility to support inquiries across all U.S. time zones is essential.