Resident Experience Manager - Cyan on Peachtree

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Experience Associate is responsible for building and retaining relationships with the community’s residents. This role will be key to enhancing resident satisfaction and retention during the move in process, resident issues, renewal and move out. The Experience Associate will partner with the centralized leasing team to help customers with the on-site leasing activities.

The Experience Associate will have four major focus areas:

Resident experience: The first point of contact to meet the needs of all residents utilizing in-depth knowledge of the community and its functions promoting an exceptional living experience for all residents, achieving community goals surrounding resident satisfaction and retention.

Move-in experience: Create a seamless move-in experience to ensure residents feel welcomed and appreciated.

Renewal Experience: Take a pro-active approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal.

Problem Resolution: Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solve problems and identify opportunities for improvement.

Leasing experience: Supports the activities of the central leasing team to coordinate the communities leasing and touring activities.

JOB DESCRIPTION

Property Type: High Rise

Stage: Stabilized

Unit Count: 320

1.    Creates an environment of openness and cooperation to achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved effectively in a timely manner.

2.    Organizes, coordinates, and implements resident services, functions, and programs.

3.    Inspects apartments prior to resident move-in, ensures apartments are in move-in ready condition, and schedules any outstanding items to be addressed with the maintenance team.

4.    Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools, and following other community-specific marketing plans, drives, and special programs.

5.    Uses the on-site property management software (Entrata, OneSite, Yardi) to record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.

6.    Supports the sales and leasing activities of the Central Leasing Office to achieve the community’s revenue and occupancy goals by greeting prospects, conducting community tours, assisting in self-guided tours, and showing available apartments.

7.    Ensures the community meets the Company’s standards for show quality by daily opening and inspecting the leasing tour route and communicating to the service team any issues that need to be addressed.

8.    Follows up with residents to ensure satisfaction by sending e-mail, thank-you notes and cards or making telephone calls, and seeking out opportunities to surprise and delight residents.

9.    Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.

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The hourly rate for this position is $23.00 - $26.00.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.