Communication Assistant

Job Title: Communication Assistant

Position Type: Full-Time

Working Hours: US Hours

About Pavago:
At Pavago, we are hiring for one of our clients to bring on board a Communication Assistant who will play an essential role in managing and nurturing new patient leads for dental practices. This role requires someone who communicates clearly, works efficiently in a fast-paced environment, and delivers an outstanding experience from the very first point of contact. You’ll be responsible for engaging with prospective patients, guiding them through the scheduling process, and ensuring a seamless and professional experience throughout.

Responsibilities:
Lead Communication & Engagement

• Respond promptly to new patient inquiries through text or chat platforms, ensuring a professional and friendly approach at all times.
• Communicate with leads using platforms like GoHighLevel (Eliza) to guide them through the appointment scheduling process.
• Maintain clear, consistent, and accurate written communication with prospective patients to ensure a smooth booking experience.

Scheduling & Coordination

• Accurately input and manage patient information while scheduling appointments.
• Follow structured workflows to ensure all leads are properly tracked and converted into confirmed appointments.
• Collaborate with team members via Slack and manage assigned tasks through ClickUp to maintain transparency and organization.

Quality & Efficiency

• Handle a high volume of messages while maintaining attention to detail, empathy, and professionalism.
• Uphold communication standards and performance metrics by delivering prompt and courteous responses.
• Work independently and ensure consistency in follow-ups and lead conversion efforts.

What Makes You a Strong Candidate:

• You have excellent written and verbal communication skills in English.
• You are tech-savvy and comfortable learning and navigating multiple communication tools.
• You demonstrate exceptional attention to detail, organization, and multitasking ability.
• You are proactive, reliable, and self-motivated in a remote work environment.
• You thrive in communication-based roles and enjoy helping people through clear and empathetic interaction.
• You’re flexible and able to manage time efficiently to meet daily targets.
• Fluency in Spanish is a strong plus.

Required Experience & Skills:

• Proven experience in customer service, communication, or administrative coordination roles.
• Strong written English skills; able to communicate clearly and professionally through text-based platforms.
• Familiarity with or willingness to learn tools such as GoHighLevel (Eliza), Slack, and ClickUp.
• Ability to manage a high volume of conversations while maintaining quality and professionalism.
• Strong organizational skills and ability to work independently in a fully remote environment.
• Reliable computer and stable high-speed internet connection.

What Does a Typical Day Look Like?
A typical day as a Communication Center Agent involves managing incoming patient leads, engaging with them via text or chat to answer questions, and guiding them through the appointment scheduling process. You’ll spend your day communicating through GoHighLevel (Eliza), collaborating with your team on Slack, and tracking your progress in ClickUp. Every interaction you have helps ensure a positive first impression and builds trust between patients and the practice they’ll visit.

Interview Process:

1. Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.
2. Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
3. Practical Assessment: Showcase your creative abilities through practical tasks relevant to the role.
4. Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment.

Ready to Apply?
If you’re passionate about communication, enjoy helping people, and are looking for a flexible, fully remote position we’d love to hear from you!