Fast Facts

Superhuman is seeking a Senior Technical Program Manager to drive the strategy and optimization of their web presence as part of a transformative journey to enhance their brand and deliver business impact.

Responsibilities: Lead cross-functional initiatives, manage website request processes, facilitate scrum sessions, and oversee website technology stack while acting as a liaison between various stakeholders.

Skills: Strong technical acumen, experience with CMS platforms like Contentful, data-driven decision-making, and excellent relationship-building abilities.

Qualifications: 4+ years of experience in web development, expertise in enterprise CMS platforms, proven ability in designing scalable systems, and strong problem-solving skills.

Location: San Francisco, USA

Compensation: $192000 - $264000 / Annually

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.

The Opportunity

We are embarking on a transformative journey at Grammarly to evolve our brand to be Superhuman, and we need a Senior Technical Program Manager who can manifest website presence as their superpower. Not constrained to your average TPM role, you'll be the organizational force that brings our ambitious website content vision to life.

To succeed in our transformation, we’re seeking a driven TPM to own, optimize, and evolve our web properties as mission-critical business platforms. In this role, you will drive overall website strategy, lead cross-functional initiatives, and partner closely with engineering, creative, and marketing teams to ensure our web presence delivers measurable impact.​

This is a highly visible role requiring strong systems thinking, technical acumen, and the ability to orchestrate across teams for maximum business value.

Key Responsibilities

• Be the primary point of contact for website-related initiatives, serving as a trusted liaison and communicator between engineering, creative, content, and other internal stakeholders across the business.
• Lead and optimize website request intake by managing submission, triage, and prioritization processes, ensuring timely escalation or effective cross-team collaboration when necessary.
• Facilitate and participate in weekly sprint planning sessions with engineering teams, setting clear priorities and driving consistent, transparent updates to all relevant teams on progress, blockers, and outcomes.
• Develop our and evolve the website technology stack (including Contentful, WordPress, FullStory, and an in-house testing tool) by overseeing vendor relationships, evaluating and selecting new technologies with stakeholders' input, and ensuring seamless tool integration and interoperability.
• Provide CMS expertise and support, acting as the in-house SME on Contentful, providing training, best practices, and ongoing support to enable self-serve teams
• Manage the website domain portfolio by coordinating with legal, marketing, and brand teams to ensure effective website domain acquisition and alignment.
• Drive program excellence by facilitating quarterly and annual planning, ensuring roadmap alignment with larger company goals, and leading large-scale website initiatives, such as site migration, feature enhancements to support multilingual content, streamlined CMS translation workflows, and process optimizations.

Qualifications

• 4+ years driving web development at scale: Passionate about building powerful web experiences! Extensive hands-on expertise with enterprise CMS platforms like Contentful and Sanity, expertly integrating marketplace apps and connectors. Love diving into content modeling principles and leading migrations that transform content management for large, complex websites.
• Proven track record designing systems that scale: Energized by creating tools and processes that grow with organizations! Successfully developed and refined scalable solutions that adapt to evolving business needs and future-proof website operations. Thrive on building workflows that anticipate growth and multiple iterations, driving efficiency and resilience across web operations.
• Natural self-starter who takes initiative: Bring a proactive, can-do mentality to every challenge! Jump into projects, connect the dots between disparate information, and drive work forward independently. Love identifying gaps and solving problems before they're even assigned.
• Data-driven decisions meet relationship-powered impact: Excel at leveraging metrics and analytics to make smart decisions while building strong stakeholder relationships! Skilled at understanding motivations, adapting communication styles, and fostering collaboration that drives real results across teams.
• Thrive in ambiguity and move with purpose: Energized by fast-paced, dynamic environments! Seamlessly pivot between strategic thinking and tactical execution, maintaining momentum through shifting priorities. Know exactly when to power through and when to pause for strategic alignment—always keeping the team moving forward.

Compensation & Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

​For North America

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States:

Zone 1: $192,000 – $264,000/year (USD)

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act.

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