This is a temp to hire, hybrid position requiring 2 - 3 days a week working from the Doral, FL office (and more during Latin GRAMMY season).

WHO WE'RE LOOKING FOR

The Administrative Assistant will work with the Membership team of the Latin Recording Academy in providing an excellent experience to our members through stellar customer service and data management. You are organized, detail-oriented, data savvy, flexible, and can prioritize new tasks as they come in. You are eager to provide the utmost care in customer service and discretion to our members.

WHAT YOU'LL DO

• Support the Membership department and Chief Awards, Membership & Preservation Officer with general administrative duties.
• Assist with membership calls, filtering and directing as needed.
• Answer member emails, calls and voicemails to assist with account maintenance, new member submissions, requalification requirements, voting assistance, general membership related questions, renewals and more
• Verify member music credits, distribution, and career substantiation through research and calling references as needed.
• Work with the team in managing logistics for all membership mailings, emails, and benefit fulfillment.
• Ensure database is maintained accurately and meeting desired needs.
• Troubleshoot issues that may arise with technical support team.
• Assist the Membership and Awards teams during the Awards process.
• Respond to and track out-of-office emails for the department head and team as needed.
• Manage Freshdesk (helpdesk ticketing system) daily by answering emails, rerouting as needed, and by keeping the team informed of inbox status. 
• Manage in-office visits including reserving the conference room, inviting other staff if needed, sending meeting invites, follow up, etc.
• Take notes during meetings.
• Prepare team’s agenda for travel.
• Request reports.
• Maintain department calendar, keeping it up to date.
• Provide support with nominee medallion inventory.
• Handle membership shipments via FedEx as needed.
• Other duties as assigned.

SKILLS & EXPERIENCE

• Bachelor's degree in Music, Business Administration, or related preferred or equivalent work experience.
• Fluency in English and Spanish (written and oral) required. Portuguese a huge plus.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Experience working with Customer Relationship Management (CRM) databases preferred. Salesforce a plus.
• General knowledge of Latin music and its players.
• Excellent communication skills with a desire to provide excellent customer service.
• Ability to multitask in a fast-paced environment while prioritizing and remaining flexible.
• Must be punctual, organized, and detail oriented with the ability to safeguard confidential information.
• Availability for minimal travel domestically and internationally.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

SALARY AND BENEFITS

The rate for this position is $18.50 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market. 
 
If/when hired after the temporary period, our comprehensive benefits package will be included (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity. 

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.

LATIN GRAMMY CULTURAL FOUNDATION

The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

GRAMMY MUSEUM

The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. 

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.