Customer Success (AI-for-hiring, SaaS)

About the Company

Our client delivers an AI-powered SaaS solution that fundamentally upgrades manual recruiting tasks: how organizations source, assess, and hire talent.

Backed by $50M in funding, including a recent $35M round led by industry leaders, the product has been adopted by thousands of companies worldwide and recognized for revolutionizing recruiting workflows, and has been featured in Fortune, Forbes, and TechCrunch.

The Mission

Empower organizations to identify, engage, and hire top talent with unprecedented efficiency and precision by redefining recruiting through AI and automation. The ultimate goal is to build an AI platform that recognizes talent better than any human ever could.

The Opportunity

As a Customer Success Associate, you’ll play a pivotal role in ensuring that SMB and mid-market customers receive exceptional support and value from the platform. You'll have a direct impact on retention, product adoption, and customer growth and scaling from 3,000 to 10,000+ companies.

What You'll Do

• Deliver structured, high-touch onboarding experiences for new SMB and mid-market customers, ensuring new accounts ramp quickly and unlock platform value

• Manage 50–70 active customer relationships, focusing on personalized support and proactive engagement: adoption, usage analysis, and relationship building.

• Take a consultative approach: recommend new product features, create custom workflows, and provide training/resources tailored to customer needs

• Surface insights and feedback, acting as the "voice of the customer" to product, sales, and leadership teams to inform roadmap and iteration

• Identify gaps in systems and processes, take ownership of improvements, and help define scalable customer success best practices

• Prioritize human touch and customer love over generic automation, build trust, and deliver "lightbulb moments"

What You Bring

• 2+ years’ experience in a customer- or stakeholder-facing role (Customer Success, Sales, RevOps, recruiting, talent operations, consulting, etc.), ideally in a fast-paced startup environment

• Proven track record of building strong client relationships and driving product adoption, comfortable wearing many hats

• Exceptional communication, consultative, and organizational skills

• Ability to balance high-touch engagement with scalable approaches across a broad customer base

• Bonus: Academic credentials or a reputable university/college

• Bonus: Background in recruitment, early sales (SDR, AE), or consulting is a strong plus due to familiarity with customer mindset and problem space.

Key Success Drivers

• Proactive learner who adapts quickly and engages deeply

• Resourceful, customer-centric mindset focused on driving tangible value for users

• Consultative, solutions-oriented approach

• Strong sense of ownership

• Thrives in hands-on, high-touch, fast-evolving startup environments

• Move with intent, value velocity, and embrace change and experimentation

Why Join?

• Full-time

• Competitive base salary: $105,000–$125,000 (negotiable, based on experience)

• Hybrid, in-office culture (San Francisco; ~3 days/week), fostering strong collaboration and real connection.

• Proven product-market fit with 3,000+ satisfied clients

• Opportunity to shape a rapidly scaling company, work directly with high-caliber founders, and interact with global clients

• Visa sponsorship available for exceptional candidates.

• Be part of an organization that values clarity, learning velocity, and team momentum

Interviewing Process

1. Initial Screen (30 minutes)

2. Hiring Manager Interview (1 hour)

3. Take Home Assignment (1-hour presentation)

4. CS Execution (1 hour)

5. Final (Co) Founder Mentality (1 hour)

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.