Customer Support Expert - job 1 of 3
Skills
- Customer-facing experience, preferably in SaaS.
- Strong verbal and written communication skills.
- Ability to adapt communication style to diverse customers.
- Team collaboration and self-starting abilities.
- Comfort working in a fast-paced, high-growth startup environment.
Responsibilities
- Provide personalized, best-in-class support to customers via phone, email, and text.
- Understand customer goals and challenges to deliver effective solutions.
- Respond to support tickets, mastering GlossGenius product knowledge.
- Collaborate with the team to meet customer acquisition and retention goals.
- Identify opportunities to improve support resources and processes.
Education
- High school diploma or equivalent; further education preferred but not required.
Benefits
- Competitive health and dental insurance with partial premium coverage.
- Fertility and adoption benefits through Carrot and Kindbody.
- Generous fully-paid parental leave policy.
- 401(k) plan with immediate employee contribution eligibility.
- Annual professional development stipend.
- Pre-tax commuter benefits and dependent care FSA.
- Home office stipend.
- Team bonding events including annual retreats and virtual gatherings.
Average salary estimate
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We make powerful software that’s helping beauty and wellness salons and studios manage and grow their businesses through an integrated booking, payments and marketing platform.
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