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Job details

Senior Product Marketing Manager

Gladly is a customer experience platform powered by Customer AI that places people, not tickets, at the center of every conversation. The company seeks a high-impact Senior Product Marketing Manager to own GTM strategy and execution for major product launches, shape messaging and positioning, drive adoption, and partner closely with Product, Sales, Customer Success, and Marketing.

Skills

  • B2B SaaS product marketing and GTM strategy
  • Product launch planning and execution
  • Messaging and positioning for verticals, personas, and use cases
  • Competitive intelligence and market research
  • Cross-functional collaboration with Product, Sales, CS, and Marketing
  • Strong written and verbal communication
  • Data-driven post-launch analysis and optimization
  • Revenue enablement and sales training development

Responsibilities

  • Lead end-to-end product launches focused on pipeline creation, win rates, product adoption, and revenue growth
  • Own launch KPIs and hold cross-functional stakeholders accountable for outcomes
  • Develop messaging briefs, positioning, enablement toolkits, and campaign strategies
  • Partner with Revenue Enablement to create scalable sales and success training and tools
  • Collaborate with Demand Gen, Product, Sales, and Customer Success to drive adoption and market awareness
  • Perform post-launch analysis and optimization to maximize adoption and impact
  • Conduct market research and competitive intelligence to inform GTM and product strategy
  • Maintain internal competitive intelligence documentation and share insights with GTM teams

Education

  • Bachelor’s degree in Marketing, Business, Communications, or related field, or equivalent experience
  • Advanced degree (MBA or similar) preferred but not required

Benefits

  • Competitive salary and equity (stock options)
  • Comprehensive benefits package
  • Generous paid time off and parental leave
  • Home office stipend
  • Fully remote work with periodic in-person gatherings
  • Professional growth and inclusive culture
To read the complete job description, please click on the ‘Apply’ button
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CEO of Gladly
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Joseph Ansanelli
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Average salary estimate

$149500 / YEARLY (est.)
min
max
$134000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents are empowered to be n...

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BENEFITS & PERKS
Dental Insurance
Vision Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Performance Bonus
Family Medical Leave
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$134,000/yr - $165,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 9, 2025
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