Customer Success Manager - job 1 of 2
Skills
- Proven customer advocacy and post-sales engagement experience
- Practical knowledge of Git and common branching strategies
- Understanding of software development lifecycle and pipelines
- Familiarity with CI/CD and DevSecOps concepts and tooling
- Strong data-driven mindset to translate usage into recommendations
- Workshop facilitation and executive communication skills
- Ability to manage cross-functional stakeholders and remote relationships
Responsibilities
- Build and maintain trusted, strategic-advisor relationships with assigned customers to drive ongoing value and advocacy
- Provide expert guidance on deployment, operational best practices, and help customers establish a GitLab Center of Excellence
- Plan and lead workshops to help customers maximize value from the GitLab platform
- Measure and monitor customer KPIs and report progress internally and to customer executives
- Translate product usage and telemetry into actionable advice and adoption plans
- Establish and maintain regular touchpoints per SLAs to review strategic and technical objectives and progress
- Liaise across Product, Engineering, Sales, and Professional Services to remove blockers and accelerate outcomes
Education
- Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience
- Relevant certifications or continuous learning in DevOps/DevSecOps (preferred)
Benefits
- Comprehensive health and well-being benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Parental leave
- Home office equipment support
- Growth and development fund
- Team Member Resource Groups and inclusive culture
Average salary estimate
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