Director, Overseas Operations and Member Experience

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

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The Council Partnerships Department, reporting to the Chief Experience Officer, drives sustainable growth and health movement through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of working between and among GSUSA and council leadership to ensure movement wide collaboration, trust and success.  The team ensures GSUSA is offering excellent communications and customer service to councils 

USA Girl Scouts Overseas Description 

USA Girl Scouts Overseas (USAGSO) brings Girl Scouts to the daughters of military, foreign service, and American expat families around the world and to girls in American or International schools.  An operating unit of Girl Scouts of the USA, USAGSO ensures that no matter where American families move, they will have access to the Girl Scout Leadership Experience. 

Originally known as Lone Troops on Foreign Soil, Girl Scouts’ overseas program began in 1925 with a single troop of 18 girls in Shanghai, China. Today, USAGSO supports over 10,300 members in 80+ countries around the world. USAGSO members are supported by a staff team who are in the United States, Italy, Japan, South Korea, Germany and the UK.   

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POSITION SUMMARY

USA Girl Scouts Overseas (USAGSO) seeks a strategic, collaborative, team leader as the Director, Overseas Operations and Member Experience. This person will hold a key leadership position that is responsible for managing USA Girl Scouts Overseas relationships with the military in Europe and Asia, developing and cultivating relationships with strategic partners and stakeholders.

The Director, Overseas Operations and Member Experience provide strategic oversight; champions efforts related to USAGSO strategic priorities and is accountable for ensuring that these strategies and plans are consistent with the philosophy of Girl Scouts. They will oversee the effective delivery of the Girl Scout Leadership experience, the Overseas Product Program, the support mechanisms to prepare volunteers, and the operations of the Retail Shop located in Japan.

The Director, Overseas Operations and Member Experience, is a member of the USAGSO leadership team and reports to the Executive Director.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities

Advancing Program Excellence and Revenue

• Ensure program quality and impact- Lead the Girl Experience team to design, deliver, and continuously improve programs, including camps, in-person events, partnerships, and other initiatives. Establish and monitor standards of quality to ensure experiences are inclusive, innovative, and aligned with the Girl Scout Leadership Experience. Use data and participant feedback to measure outcomes and drive improvements.
• Drive retail growth - Oversee and expand USAGSO’s international retail operations, including the retail shop in Japan.  Develop sales strategies that align with organizational goals, increase product reach in military-affiliated and broader overseas communities, and integrate retail into events and programs to maximize both impact and revenue.
• Advance product program success - Partner with the Product Program Manager to strengthen our international product program, expanding cookie sales to new communities and boosting in-person sales opportunities in military and embassy connected areas.

Operational Management 

• Oversee overseas operations including budget, resource allocation, staffing logistics, and compliance with military requirements.
• Manage operational support for overseas staff (e.g., ID cards, SOFA status, travel orders).
• Maintain high standards for efficiency, compliance, and responsiveness in all operational processes.

Key Partner and Stakeholder Engagement

• Takes a leadership role in building strong relationships with key partners and stakeholders including the U.S. military (EUCOMM), Boy Scouts of America overseas councils, Child/Youth Services, DoDEA, WAGGGS member organizations and American/International school administrators, American Diplomatic community, volunteers, alumnae, corporate and community partners  

• Serves as USAGSO’s liaison with the U.S. military (EUCOMM) and U.S. military (USINDOPACOM). Maintains all required documentation and submits regular progress reports to ensure compliance and continued funding and encourages team involvement in military installation activities.  

Team Leadership 

• Supervises and supports Regional Admin Managers (2), Product Program Manager, Girl Experience Manager, Outdoor Girl Experience Manager, Finance Associate (PT) and Regional Program Facilitators (2PT)
• Provide coaching, support, and professional development opportunities for team members 

Financial Stewardship

• Develop and manage the overseas operations budget.
• Monitor expenses, analyze data, and ensure sustainable financial decision-making.
• Optimize resource allocation to achieve strategic goals.

REQUIRED COMPETENCIES

• Excellent leadership and team management skills, with proven experience leading and managing diverse teams. 

• Strategic thinking who can see the big picture while not losing sight of the details who can inspire and motivate their team around the strategy  

• Exceptional communication and interpersonal skills, ability to work with internal and external partners 

• Demonstrated experience in cultivating and working with diverse, international audiences, ability to forge strong working relationships internally and externally to support the goals of USAGSO  

• Outstanding project management, organization, and time management skills with a focus on building and improving systems, coordinating efforts and using data to drive decision-making. 

• Strong background in nonprofit organizations, youth development, or similar sectors is highly preferred 

• Familiarity with military/expat lifestyle; knowledge of the Military, State Department and International schools operating overseas 

REQUIRED TECHNICAL SKILLS 

Office 365 or similar suites

Project Management Systems

Competency in PowerPoint or similar presentation software

Competency in Microsoft Excel or similar software

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience:

Bachelor’s degree or equivalent experience; master’s degree preferred

Minimum Years of Experience:   Minimum of ten (10) years’ experience in corporate or nonprofit environment with five (5) being in a supervisory role

Required Field of Study:

Nonprofit Management, Business, International Relations or Development, or related field

Certifications Requirements:

NA

OTHER REQUIREMENTS:

☒ Driver’s License 

☒ Other – Explain:  Valid Passport

SALARY RANGE: $70,000 - $95,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 
• • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage 

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: Hybrid role with a U.S.-based home office and periodic travel to overseas locations (Japan, Italy, and others).

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday. Evening and weekend work is required given international time zone variations.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.

Travel Requirements