SVP, Customer Success
Skills
- Deep knowledge of digital advertising, programmatic media and audience engagement platforms
- Proven ability to scale and manage Customer Success teams in high-growth environments
- Strong commercial acumen with experience driving account expansion and revenue retention
- Data-driven decision making and experience using analytics to optimize customer outcomes
- Exceptional stakeholder management, communication and relationship-building skills
Responsibilities
- Develop and execute the strategic vision for the Customer Success function supporting FANHub advertising products.
- Drive revenue expansion and retention via upsell, cross-sell and strategic account growth.
- Oversee onboarding, deals desk, campaign execution and ongoing account management to ensure seamless delivery.
- Lead, mentor and scale a high-performing Customer Success team, fostering accountability and innovation.
- Collaborate with Sales, Product and Marketing to refine GTM strategies and improve platform capabilities.
- Serve as the voice of the customer to inform product development and drive customer advocacy.
- Define, track and act on KPIs and performance metrics to improve customer outcomes and business impact.
Education
- Bachelor’s degree or equivalent experience required
- Advanced degree (MBA or similar) preferred but not required
Benefits
- Competitive base salary within listed range
- Eligible for Genius Sports Group benefits plan
- Hybrid/office-first working model with collaboration-focused culture
- Professional development and career growth opportunities
- Employee wellbeing programs and inclusive workplace initiatives
Average salary estimate
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