Instructional Designer

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Job Summary:

We are seeking a creative, forward-thinking Instructional Designer to join our team in developing engaging, interactive, learner-centric experiences for our Operations call centers supporting GEICO Sales, Service, and Claims. The ideal candidate will be responsible for designing and developing multimedia learning content, including eLearning, blended learning, instructional videos, interactive software simulations, and microlearning solutions. These solutions will incorporate Learning Models and Adult Learning Theories in conjunction with technology-based tools. The Instructional Designer will collaborate closely with business subject matter experts (SMEs), stakeholders, and other instructional designers to assess business needs and expertly apply modern design practices. This individual will be responsible for creating innovative learning solutions that meet the needs of our diverse, evolving workforce and will play a key role in fostering a culture of continuous improvement and learning.

Essential Functions:

Design & Development: Create engaging, high-quality learning experiences, including eLearning, instructor-led training, simulations, and microlearning solutions, based on modern instructional design models and adult learning principles.

Collaboration: Partner with SMEs, business stakeholders, and fellow instructional designers to assess performance gaps, business needs, and develop learner-centric instructional solutions.

Needs Analysis & Learning Objectives: Conduct needs analysis to identify performance gaps and define clear learning objectives for various business functions.

Learning Content Creation: Write instructional, informational, and technical content for a variety of delivery methods (e.g., digital media storyboards, classroom facilitation, independent learning, technical writing, and assessments).

Instructional Design Tools: Utilize a variety of instructional design tools, software, and programs to develop and deliver learning content effectively. eLearning Development: Partner with eLearning developers to create storyboards for multimedia content, including videos, simulations, assessments, and interactive learning modules.

Continuous Learning: Stay current with industry trends, emerging learning technologies, and instructional design best practices through continuous education and professional development.

Analytical Skills: Assess business problems and apply instructional design principles to craft innovative learning solutions that challenge the status quo and drive performance improvements.

Project Execution: Execute project plans and tasks while meeting deadlines and quality standards.

Adherence to Policies: Uphold GEICO's Code of Conduct, company policies, and operating principles, ensuring all learning solutions align with organizational goals.

Required Qualifications:

• Experience in instructional design, adult learning theory, and eLearning development.

• Proficiency in using instructional design software and tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, etc.).

• Ability to design and develop complex, multimedia learning content for various delivery methods, including online, classroom, and blended learning formats.

• Experience applying needs analysis and performance improvement strategies to instructional design.

• Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.

• A passion for continuous learning and applying new trends and technologies in instructional design.

• Self-motivated with the ability to work independently, manage multiple projects, and meet deadlines.

• Ability to perform the essential functions of the role, which may include seeing, hearing, typing, and speaking.

• Ability to communicate effectively in both individual and group settings.

• Must be able to learn and apply large amounts of technical and procedural information.

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The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.