Strategic Accounts Director, Provider Accounts
Skills
- 7+ years in account management, sales, or strategic planning in healthcare
- Proven success managing enterprise or large provider accounts and driving retention/upsell
- Strong strategic account planning and project management skills
- Excellent executive communication and client-facing presentation skills
- Ability to work cross-functionally with product, data, and engineering teams
- Comfortable with up to 25% travel to support client needs
- Experience in dynamic startup environments and ability to be hands-on
Responsibilities
- Own retention and upsell activities for a book of Garner’s largest provider clients
- Drive improved net revenue retention (NRR) and other client KPIs
- Serve as primary point of contact and trusted advisor for client executives
- Consult with clients to resolve strategic problems and demonstrate Garner’s value
- Monitor client health and execute strategic plans to mitigate account risk
- Manage onboarding projects and regular client touchpoints
- Collaborate with product, data, and technology teams to deliver customized reports and presentations
- Develop and execute account plans that align client objectives with Garner capabilities
Education
- Bachelor's degree or equivalent professional experience
- Advanced degree (e.g., MBA, MHA) preferred but not required
Benefits
- Competitive base salary with performance-based bonus opportunity
- Equity incentive plan eligibility
- Flexible PTO
- Medical, dental, and vision plan options
- 401(k)
- Teladoc Health access
- Fully remote role with up to 25% travel
- Recognition as a top workplace and supportive growth-oriented culture
Average salary estimate
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