Technical Support Representative (Onsite)

Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team. 

ONSITE OPPORTUNITY

This role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.

POSITION OVERVIEW

As a Technical Support Representative at iHomefinder, you’ll be on the front lines assisting clients and partner web developers with the configuration, integration, and use of our hosted website and IDX search products. You'll communicate directly with users to diagnose issues, recommend solutions, and guide them through implementation. This role is ideal for someone who enjoys solving problems, learning web technologies, and helping others succeed.

This role includes a technical proficiency assessment during the interview process. Topics may include HTML, CSS, JavaScript, and general troubleshooting.

• Associates Degree or equivalent experience preferred
• Provide responsive and friendly support via email, phone, and live chat
• Troubleshoot and resolve technical issues related to website configuration, IDX integration, and third-party platforms (e.g., WordPress)
• Collaborate with external web developers to assist with custom website integrations
• Escalate advanced or unresolved issues to internal teams as needed
• Identify and document support issues and resolutions to improve internal knowledge sharing
• Assist partner firms and resellers with onboarding, training, and best practices
• Continuously learn about our product features, integrations, and support tools
• Contribute to customer support metrics and reporting
• Perform other duties as assigned

• 1 - 2 years of experience in customer service, technical support, or a related field
• Working knowledge or familiarity with HTML, CSS, and JavaScript
• A technical aptitude for learning web technologies and software tools
• Clear and professional written and verbal communication skills
• A friendly, empathetic, and patient approach to customer interactions
• Highly organized and detail-oriented with strong problem-solving skills
• Comfortable working independently in a fast-paced, remote environment
• Familiarity with WordPress and/or website content management systems is a plus

• Experience supporting software products or working with real estate clients
• Previous exposure to CRMs, IDX platforms, or marketing automation tools
• A curious mindset and interest in continuous improvement

This position will remain open through August 15th, 2025.

Benefits include the following:

·       Medical, Dental, and Vision

·       Company sponsored Life Insurance

·       Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

·       FSA/HSA

·       Paid Time Off

·       Sick Time

·       Internet Reimbursement

·       401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.