Senior Analyst - Equity Administration

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

• Responsible for the day-to-day administration of our equity incentive plans for U.S. and international participants.
• Accurate and timely processing of employee stock option exercises, employee terminations, Payroll YTD information, Leave of Absence (LOA) and ESPP changes.
• Manage data internally, including inbound and outbound feeds to vendor systems (i.e. online grant acceptance, ESPP enrollment, Employee tax profiles)
• Maintain integrity of data in Equity Edge Online (EEO) platform. Work closely with business partners to resolve data issues.
• Perform periodic review and reconciliations of equity transactions and participant data to maintain high level of accuracy and data integrity.
• Employee communication and education, addressing employee inquiries.
• Provide excellent customer service to employees, management and key business partners including payroll, accounting, tax, treasury, SOX and HR teams.
• Assist in the administration of the Employee Stock Purchase Plan (ESPP) globally with semi-annual enrollment and purchases.
• Assist in global mobility tracking and RSU release processing.
• Assist efforts to implement and improve processes related to stock administration including implementing automated solutions.
• Assist when needed with all aspects of daily stock administration including Section 16 Filings, ESPP disposition and financial reporting.

• 1-3 years comprehensive experience in equity incentive plan administration with U.S. and international participants.
• BA / BS in Accounting, Finance or Business preferred.
• Advanced knowledge of and experience working with Equity Edge
• Strong attention to detail and excellent organizational skills as data integrity is our first priority.
• Ability to communicate with employees of all levels to explain stock option, RSU and ESPP information. 
• Demonstrated customer service and organizational skills and the ability to multi-task.
• Capacity to be a flexible & collaborative team member, while staying focused to deliver results.
• Basic command of Microsoft Excel including h-lookups and basic formulas (Excel testing may be required).

The annual base salary range for this position is $90,600 - 130,295 USD 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.