Collections Specialist II

Job Description

Fragomen, an AmLaw 100 firm and the leading global immigration services provider, is seeking a Collections Specialist to join our team in the Matawan, New Jersey office. This position plays a key role in supporting the financial health of the firm by assisting with the collection of outstanding receivables across a portfolio of important client accounts.

This is an excellent opportunity for a collections professional to deepen their experience in a high-performing, client-focused environment. You’ll gain exposure to global client accounts, cross-functional collaboration, and tools used in a fast-paced law firm setting.

How will you make a difference as a Collections Specialist II at Fragomen?

• Manage day-to-day collections activity for assigned client accounts
• Follow up on outstanding invoices through email and phone outreach
• Research and respond to internal and external inquiries in a timely, professional manner
• Monitor and maintain accurate collection notes within internal systems
• Analyze and resolve basic discrepancies related to payment applications
• Escalate sensitive or complex issues to senior team members as appropriate
• Coordinate with other internal departments (Billing, Client Services, Legal) to support payment processes
• Provide high-level customer service with a focus on responsiveness, clarity, and discretion
• Support monthly AR tracking and team reporting as needed
• Maintain a positive attitude and demonstrate adaptability in a fast-paced environment
• Work with other groups internally to investigate various issues slowing up the payment process.
• Ability to work in a fast-paced environment.
• Ability to multitask and achieve the assigned goals and target

Let’s talk if you have the following qualifications and experience:

• Bachelor’s degree in Accounting, Finance, or Business preferred
• 2–3 years of collections experience, ideally in a law firm or professional services environment
• Experience using Elite 3E or similar financial/accounting software preferred
• Proficient in Microsoft Office (especially Excel and Outlook)
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Team-oriented mindset with a desire to learn and grow
• Ability to manage competing priorities and meet deadlines with minimal supervision
• Professional demeanor and ability to maintain confidentiality at all times

Compensation:

The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.