Senior/Principal Business Analyst, Digital Solutions and Strategy

Job Description:

Senior/Principal Business Analyst

Digital Strategy & Solutions (DS&S) for the Digital AI Solution (DAS)

The Role

Are you ready to be a part of an innovative team? The DS&S chapter helps build world class, AI-powered digital products at scale. Our chapter members humanize products, services, and experiences. We are looking for someone who is ready to join a dynamic team responsible for developing AI-powered capabilities for the DAS product area. These solutions will use innovative design, AI/NLP techniques, and development practices.

As Business Analyst, you will partner and be a part of a squad where you will provide business analysis and expertise to support the creation of digital experiences for our associates and customers! You will play a meaningful role in all phases of digital product management, including:

• Integrating deep research and industry awareness

• Impacting product strategy

• Synthesizing requirements from business needs, customer needs, and requests from our partners and stakeholders

• Driving implementation across all client and associate touchpoints

• Ensuring that product priorities drive business value

• Discovering the right opportunities using data

• Collaborating with members of the team to define innovative solutions

• Supporting client and field readiness

• Measuring the business outcomes

Skills and Expertise You Bring

• Bachelor's degree required

• 5-7 years of business analysis experience delivering high-value digital solutions to customers and/or associates

• Client-obsessed with a passion to solve challenges through a data-driven approach

• A product, agile, and digital mindset

• Experience working in an agile team

• Affinity for technology, keeping up to date on industry innovations

• Strong storytelling skills, conveying the vision and impact of digital solutions through data and visualization

• 1-3+ years of commercial or academic experience, executing or leading work for digital or AI-powered products.

• Experience training and evaluating language models

• Experience developing, tuning, and evaluating various types of machine learning algorithms, e.g., supervised, unsupervised, deep learning, neural networks

• Proven knowledge of business analyst techniques, e.g., requirements elicitation, current/future state analysis, flow diagramming, benchmarking, business rules and risk analysis, user acceptance testing, and product documentation

• Subject Matter Expertise (as needed) in release planning, sprint reviews, and retrospectives for assigned initiatives and features

• Strategic collaboration with stakeholders during plan reviews

• Guidance and assistance to squad members on epic requirements and acceptance criteria

• Experience with end-to-end business acceptance testing and with ensuring the traceability of use cases

• Familiarity with data analytics and related toolsets, e.g., SQL, AWS-Athena, Snowflake

We work towards a seamless customer experience on web, mobile, and voice-based interactions driven by AI-based natural language solutions. You will be part of a team that grows our core business, wins customers of the future, and scales our growth.

Note: Fidelity is not providing immigration sponsorship for this position

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.