Senior Manager Product Management, US Digital Strategy

Senior Manager Product Management, US Digital Strategy  - New York, NY

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Product Strategy Team at Western Union. 

Western Union powers your pursuit

We are seeking an experienced Senior Manager to lead the product strategy for the US market. In this role, you will define, execute, and iterate on the product strategy to drive growth and deliver world-class experiences for our customers. You will collaborate across teams and work closely with business leadership to define the future of our product offerings, ensuring that we stay ahead of customer needs and market trends. 

Role Responsibilities:

• Product Strategy Leadership: Define, execute, and iterate on the product strategy for the US market, ensuring alignment with company goals and growth objectives. 

• Customer-Centric Approach: Leverage both qualitative and quantitative customer insights to guide decision-making and prioritize product initiatives that improve the customer experience. 

• Cross-functional Collaboration: Partner closely with cross-functional teams such as marketing, risk, pricing, compliance, payments etc. teams to ensure seamless product delivery that meets customer and business needs. 

• Business Growth & Alignment: Work hand-in-hand with US business leadership to shape product development efforts that drive overall business growth, focusing on both existing and new markets. 

• Revenue Growth & Opportunity Identification: Investigate and evaluate new market opportunities, including potential product offerings, strategic alliances, and untapped consumer segments, that could fuel new growth sources. 

• Global Coordination: Collaborate with regional teams around the world to ensure the product meets the needs of both senders and receivers, maintaining a balanced, customer-first approach. 

Role Requirements: 

• 5+ years of experience in product management, with a focus on digital products, ideally in remittance or financial services. 

• Strong ability to leverage customer insights and data to drive product strategy. 

• Proven experience working cross-functionally with teams like marketing, risk, compliance, and payments. 

• Excellent leadership, communication, and stakeholder management skills. 

• Ability to think strategically and act tactically, balancing short-term execution with long-term vision. 

• Experience in market research and identifying new opportunities for product innovation and expansion. 

• Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.  

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $140,000 - $180,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Flexible Time off   

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

• 4% Western Union Contribution to 401K 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.