Senior Director of Technical Delivery

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a Sr. Director of Technical Payment Delivery do at Fiserv?

You will make strategic decisions that optimize the cost-effectiveness and efficiency of payment operations. You will use your exceptional team building, management skills and technical background to manage high performing delivery teams. You will oversee 100 certification analysts with responsibility of delivering over 1000 projects per year.

What you will do:

• Oversee all payment delivery teams and systems, ensuring efficiency, security and compliance.
• Lead a team of payments professionals, promoting a high-performing culture.
• Oversee and lead efficient and cost-effective vendor and outsourcing strategy
• Develop key relationships with leaders across the organization including risk, compliance, core payment acquiring platform leads, product management, Relationship Management and Sales, to ensure the delivery teams are achieving the delivery goals of the organization.
• Work with Team Leads to ensure consistent methodology is applied throughout the project lifecycle, across projects and teams.
• Facilitate resource planning at all levels to ensure resources are shared among projects efficiently.
• Maintain and enhance weekly, monthly and adhoc KPI reporting requirements, develop analytical reporting to support the needs of our sales channels as well as resource capacity management.

What you will need to have:

• Highschool graduate/GED
• 10 years in payments industry.
• 8 years of people management experience (any industry).

What would be great to have:

• Bachelor's degree
• EMV certification experience
• Tandem and mainframe experience

How you will work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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