Client Relationship Manager I

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

Responsible for client satisfaction, maintaining client communication and the overall management of the client relationship for assigned clients.

About the team:

The FIS Credit Union Division is a team of fast-paced, motivated industry experts that are dedicated to the success of the Credit Union movement.

FIS is dedicated to creating best-in-class credit union and member experiences through a direct, trusted partnership that delivers shared success. FIS has been serving credit unions for 40 years. Today, we are actively working with over 4,000 credit unions.

We offer integrated and modernized payments platforms for the digital economy now and in the future. Almost 70 percent of the credit union industry relies on us.

What you will be doing?

• Serve as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location.
• Work to maintain and grow the client relationship while ensuring ongoing client service.
• Identify new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
• Coordinate with the delivery organizations to ensure the delivery of continuous and effective services.
• Manage operational aspects of projects and responsible for oversight of vendors and subcontractors, as appropriate.
• Identify areas where continuous improvement can be applied, oversee the implementation of the change and measures the level of improvement.
• Other related duties assigned as needed.    

​What you will need:

• 1-3 years of recent experience as a Client Services Manager with financial institutions, including credit unions
• 1-3 years of recent experience supporting products such as: Wealth Management, Retirement, Decision Solutions or Bill Pay
• Able to work a flexible schedule on occasion
• Ability to listen and escalate concerns of clients with regard to current products/services
• Excellent knowledge of the field with strong leadership skills.
• Ability to analyze situations or data to understand the client’s business
• Ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship.          
• Ability to travel 5-10% of the time                            

Added bonus if you have:

• In depth knowledge of credit unions
• In depth knowledge of Wealth and Retirement industry

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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