Account Manager / Travel

Fastbreak AI is transforming sports operations at every level, from professional leagues to youth and amateur teams. Our AI-powered platform streamlines scheduling, tournament management, and group travel while helping organizations unlock new revenue through brand partnerships.

Fastbreak Travel is the AI-powered group travel solution built for sports. It helps sports organizations manage group accommodations while turning every room night into a reliable revenue stream. By automating bookings, enforcing stay-to-play policies, and enabling bookings during registration, Travel gives organizers full control over travel logistics.

We are seeking a highly motivated individual with sports industry experience to join our growing team as an Account Manager for Fastbreak Travel Our headquarters is in Charlotte, North Carolina but would consider a remote location for the right individual.

As an Account Manager at Fastbreak Travel, you’ll be the primary contact for our sports event organizers and operators. You’ll play a key role in creating positive first impressions and fostering long-term, revenue-generating partnerships.

You’ll work closely with internal teams to expand accounts, strengthen partner relationships, and ensure a consistently high level of service. Through your efforts, you’ll help drive revenue growth, client retention, and referrals, while supporting Fastbreak Travel’s mission to bring the event industry together on one innovative platform.

Key Responsibilities

• Develop and expand accounts with a focus on year-over-year growth through strategic planning, contract negotiations, and product upselling
• Build strong relationships with partners, maintaining regular communication to meet both short-term and long-term goals
• Gain a deep understanding of partners’ business needs, challenges, and industry trends to provide tailored recommendations and solutions
• Conduct regular partner reviews to ensure satisfaction, identify opportunities, and address areas of improvement
• Manage partner expectations while consistently delivering outstanding customer service
• Monitor account performance and forecast key metrics to ensure targets are achieved
• Collaborate with internal teams to meet partner commitments and operational requirements
• Provide software training to partners so they can maximize the benefits of Fastbreak Travel’s platform
• Partner with clients and our internal development team to refine and grow the platform’s capabilities
• Handle administrative responsibilities such as strategy documents, CRM management, event renewals, and complimentary room allocations
• Manage your portfolio of partners, including escalations, event projections, risk management, and retention strategies
• Contribute to team knowledge by helping refine best practices and training resource
• Assist with Team and VIP blocking strategies
• Provide on-call support for the company emergency after hours phone line as part of a rotating schedule
• Occasional travel may be required to support tradeshows and other business needs

• 5+ years of account management experience in sports, technology, marketing, or hospitality
• Post-secondary education (BA/BS degree)
• Proven success in account management with strong experience presenting, building relationships, and growing partnerships
• Understanding of the youth and amateur sports market (sport-specific knowledge is a huge asset, especially basketball, football, soccer, volleyball, baseball and/or lacrosse)
• Familiarity with the hotel industry, brand standards, and contract processes is an advantage

Skills / Knowledge / Leadership

• Excellent verbal, written, and presentation skills, with strong interpersonal and client-facing abilities
• Ability to work independently and thrive as part of a team
• Skilled at multitasking and adapting quickly in a dynamic environment
• Positive, proactive attitude with strong problem-solving skills
• Exceptional attention to detail
• CRM experience (e.g., Intercom, Salesforce) preferred
• Comfortable learning and using proprietary software

Location

• This role is based at our headquarters in Charlotte, North Carolina.
• Remote may be considered for the right candidate with exceptional experience.

• Be the founding account manager for Fastbreak Travel and help shape how the division operates and scales
• Join a fast-growing sports technology company with clear pathways for career growth
• Work in a mission-driven environment focused on improving youth and amateur sports through smarter travel logistics
• Contribute to a collaborative, high-energy team that values ownership, creativity, and impact
• Competitive compensation package with full benefits

NOTE: Applicants must be authorized to work in Canada or the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.